email redirect keeps emails

[dtbaker]

Hey hey hey,

Setup an email redirect from a clients email account to a bigpond.net.au account. Email is successfully redirected to the bigpond.net.au account however the forwarded email is still kept on the plesk server.

Why is this happening?

Ideas
- something wrong with bigpond
- old settings dragged from the previous server regarding email redirects or email groups

Cheers.

 

[neuromancer]

Apologies if this is a 'dumb' question for which you've already checked through in your troubleshooting:

After specifying the redirect, did you disable the mailbox? Without turning of the mailbox, the redirect acts essentially as a forward of a copy of the email to the specified addy, while the same gets saved to the mail name for which it was originally addressed.