In Plesk customers can click on a question mark next to their email account to display the settings to configure their mail client. In part of this it says "Supported incoming mail protocols: POP3, IMAP"
Plesk for windows uses Mailenable standard by default, this gives no IMAP support.
You should update that screen it;s confusing for users
Plesk for windows uses Mailenable standard by default, this gives no IMAP support.
You should update that screen it;s confusing for users