Issue Emails are not reaching the recipients

[angelo34jj]

Server operating system version

Windows Server 2019

Plesk version and microupdate number

Plesk Onyx v17.8.11_build20201216.14 os_Windows 2008/2012/2016

We have a Plesk Server (Plesk Obsidian v18.0.68) running Wordpress sites. In one of the Wordpress sites, I installed the WP Mail SMTP plugin and used the Email Test to send out email. The email is getting sent but the recipient is not receiving it. Is there any log to check on the Plesk server?

I also tried sending the emails manually using telnet from Windows and the mail is getting accepted but again the emails are not reaching the recipient.

We have a similar set up on another server running Plesk Onyx v17.8.11 and the same WP Mail works fine and emails are received.

 

[Sebahat.hadzhi]

Mail logs on Windows are located at C:\Program Files (x86)\Mail Enable\Logging. You might look at the SMTP and MTA logs. What I can recommend is to ensure the MX records of the domain configured in the plug is correctly pointed to the Plesk server. If the plugin is configured with "other SMTP" type and local SMTP, there shouldn't be issues.