• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Issue emails from webmail goes straight to SPAM

digitar.be

New Pleskian
Hi,
We have an issue with our fresh server, all the emails sent from any of our client's domain webmail go straight to the SPAM/Junk Folder.
Here are the mail settings in the attached files
Can anyone point us in the right direction to solve this problem?
Thanks
 

Attachments

  • screencapture-charming-meitner-212-227-209-50-plesk-page-plesk-server-mail-2021-06-17-16_33_30.png
    screencapture-charming-meitner-212-227-209-50-plesk-page-plesk-server-mail-2021-06-17-16_33_30.png
    281.7 KB · Views: 15
In case that only mails sent from webmail are going to spam, the reason is that the "myhostname" variable is not set in /etc/postfix/main.cf. Postfix is then sending the mail with 127.0.0.1 as sender IP which does not match the server's public ip. This leads to the spam classification. Simply add a line "myhostname = ..." with ... = your hostname, then restart postfix (# service postfix restart).
 
Back
Top