end user having problems in Plesk

[marlene]

My sister has been dropped by her web designer for support as the designer did not want to be responsible for my sister's site once my sister began editing files herself. Because I have some knowledge of designing websites, my sister has asked me to help her do minor editing to her files.

I do not know php, and that is what her site is set up in. All she wants to do is change some of the titles on the pages; however in looking in Plesk neither of us can find where the files for the individual pages are. All we can find is pages with php coding on them.

I am unable to get into the database where the catalog items are. I am in a catch-22 when attempting to access the database. When I click on the database name, I go to a page to change the password. Not only can I not change the password, but when I try and hit okay, I am taken back to the beginning database page. The password has not changed and I am back to where I started. I can't open the data base for the site's shop.

Not only that, but I think my sister messed something up and now her site is down, other than the home page: www.naturalenergies-online.com. The home page works, but any link sends back this message:

Warning: mysql_connect(): Access denied for user: 'proprieter@localhost' (Using password: YES) in /home/httpd/vhosts/naturalenergies-online.com/httpdocs/inc/open.php on line 4
Unable to connect to database

So, not only can I not get into the database, now the site can't connect to it.

My problems are:

1. Unable to change internal password. I was able to change the password to get into Plesk initially.

2. Unable to get into the database.

3. Site is down as it can't find the database.

4. Not sure where to find the individual page files.

Any help would be greatly appreciated. My sister's site is down and she is EXTREMELY anxious to get it up. She does not want to contact her original designer (who hosts her site) as the designer/host is very uncooperative (long story, too long to mention here). My sister knows absolutely nothing about web site/server information.

Thanks much to anyone who can help me.

marlene

 

[jwdick]

Not for sure how much help you are going to get here. This is a forum for Plesk issues, Your issue is not a Plesk issue.

Warning: mysql_connect(): Access denied for user: 'proprieter@localhost' (Using password: YES) in /home/httpd/vhosts/naturalenergies-online.com/httpdocs/inc/open.php on line 4
Unable to connect to database

This error means that you probably did change the database password and now the mysql config file still has the old password hardcoded. All of your files should be located in the httpdocs folder of your website. Open up your index.php file and look for something like include('config.php'), then open this file and change the password to the new password you set or log back into Plesk and change the database password back to what the config file says it should be.

As I stated before, this is not a Plesk issue. I strongly suggest you or your sister hire someone to help you straighten it out. If neither of you are famaliar with PHP, you are going to be needing a lot of help.

 

[marlene]

Thank you for your assistance. I do have a Plesk related question; however. I have no idea where to look for php site pages using Plesk. Are the individual web site page files located in the database section of Plesk?

I realize we are in over our head with PHP. As soon as I have time, I will be switching her site to a new host and transferring it to html. That's why I don't want to change anything right now and was just going to do minor html tag editing.

Thanks again.
marlene

 

[jwdick]

To view the php pages in Plesk

1. open the plesk control panel
2. click on <DOMAINS>
3. click on the domain name
4. click on <FILE MANAGER>
5. click on the "HTTPDOCS" folder.

All of your files will be there.