Resolved ERR [panel] KeyUpdate Result code: 2 Unspecified error - License key xxxx is expired

[Michael Huber]

Hello,

I get every day a Mail from a new installed ONYX Server.

Unable to update xxxxx: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.

The license key is expired. Some features can be unavailable. Please contact your hosting provider.

I renew the licens in the UI (success to 27 Aug.) Key is up to date

but every day again:
Unable to update message

panel log:
2017-07-29 06:25:28 ERROR: Update operation was locked by another update process (Plesk installer or pum).
2017-07-29 06:25:28 ERROR: Exited with returncode 100.
[2017-07-29 06:26:47] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2017-07-29 06:26:47] ERR [panel] KeyUpdate Result desc: License key EXT.XXXXX is expired

[2017-07-30 00:00:14] ERR [extension/wp-toolkit] Unable to check WordPress admin credentials while reset cache: Die WordPress-Konfigurationsdatei kann nicht gelesen werden.
[2017-07-30 06:26:25] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2017-07-30 06:26:25] ERR [panel] KeyUpdate Result desc: License key EXT.XXXXX is expired

[2017-07-31 00:00:12] ERR [extension/wp-toolkit] Unable to check WordPress admin credentials while reset cache: Unable to read the WordPress configuration file.
[2017-07-31 06:26:23] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2017-07-31 06:26:23] ERR [panel] KeyUpdate Result desc: License key EXT.XXXXX is expired

[2017-08-01 00:00:11] ERR [extension/wp-toolkit] Unable to check WordPress admin credentials while reset cache: Unable to read the WordPress configuration file.
[2017-08-01 06:26:17] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2017-08-01 06:26:17] ERR [panel] KeyUpdate Result desc: License key EXT.XXXXX is expired

[01-Aug-2017 06:39:25 UTC] [SERVERSHIELD] onlyZoneDeleteCloudFlare: Zone not using CloudFlare
[2017-08-02 00:00:13] ERR [extension/wp-toolkit] Unable to check WordPress admin credentials while reset cache: Unable to read the WordPress configuration file.
[2017-08-02 06:26:13] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2017-08-02 06:26:13] ERR [panel] KeyUpdate Result desc: License key EXT.XXXXX is expired

root@sw-777:~# tailf /usr/local/psa/admin/logs/panel.log
[2017-08-01 06:26:17] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2017-08-01 06:26:17] ERR [panel] KeyUpdate Result desc: License key EXT.XXXXX is expired

[01-Aug-2017 06:39:25 UTC] [SERVERSHIELD] onlyZoneDeleteCloudFlare: Zone not using CloudFlare
[2017-08-02 00:00:13] ERR [extension/wp-toolkit] Unable to check WordPress admin credentials while reset cache: Unable to read the WordPress configuration file.
[2017-08-02 06:26:13] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2017-08-02 06:26:13] ERR [panel] KeyUpdate Result desc: License key EXT.XXXXX is expired


cannot open Support ticket because I bye from a Reseller. the Reseller also dont know..

 

[IgorG]

Please check this KB article Constant email notification about the expiration of the previous version of the license key

 

[Michael Huber]

thankx for help. i have done this. now we see ..