Error 102 after upgrade from 10 to 11

[TinaBura]

I have tried to upgrade Plesk from 10 to 11. After upgrade I have got this message when trying to access Plesk on https://xx.xxx.xx.xxx:8443/

Error 102 (net::ERR_CONNECTION_REFUSED): Unknown error

All services like http, ftp, ssh, smtp and pop are still running and working without issues.

My OS is Debian. Can someone point to proper troubleshooting?

 

[IgorG]

Try to troubleshoot it with http://kb.parallels.com/111283 Especially check /var/log/sw-cp-server/error_log
Also try to fix it with bootstrapper repair procedure.

 

[TinaBura]

IgorG,

thank you for your quick reply. I have errors in my logs

2013-02-18 21:14:29: (connections.c.1737) SSL (error): 5 -1 0 Success
2013-02-18 21:14:42: (connections.c.1737) SSL (error): 5 -1 0 Success
2013-02-18 21:14:42: (connections.c.1737) SSL (error): 5 -1 0 Success
2013-02-18 21:14:42: (connections.c.1737) SSL (error): 5 -1 0 Success
2013-02-18 21:14:42: (connections.c.1737) SSL (error): 5 -1 0 Success

The last error is from the time the upgrade was finished. There are no log entries after it.

 

[IgorG]

What about results of bootstrapper repair procedure?

 

[TinaBura]

I have tried bootstrapper repair procedure. There was a lot of output checking, starting and upgrading different stuff without issues. However at the end I have got this:

Trying to upgrade APS controller database... done
/usr/bin/sw-engine: error while loading shared libraries: libaps.so.1: cannot op en shared object file: No such file or directory

ERROR while trying to SMB database not created
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix an d try again

***** problem report *****
ERROR while trying to SMB database not created
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix an d try again

In /tmp/plesk_11.0.9_installation.log I see the same message.

 

[TinaBura]

The problem is now solved.
I have executed # aptitude install libaps and then bootstrapper repair. All services are running.

Thank you!