Issue Error 502 using PHP 7.2-7.3 with last version Inmunify360 and Almalinux casued by imunify360-php-i360

[Liewebs]

Server operating system version

AlmaLinux 10.1 (Heliotrope Lion)

Plesk version and microupdate number

Plesk Obsidian v18.0.74_build1800251121.15 os_RedHat el10

Hi,

I want to report a critical issue related involved following parts:

- Inmunify360
- PHP version 7.2.34 and 7.3.33
- Almalinux 10 and Almalinux 9

Few weeks ago we realised that Inmunify was using a shared library called i360.so which was causing conflict with PHP OS version 8.3.19 (imunify360-php-i360)
Executing the following command:

php -v

The messages launched was:
PHP Warning: PHP Startup: Unable to load dynamic library 'i360.so' (tried: /usr/lib64/php/modules/i360.so (/usr/lib64/php/modules/i360.so: undefined symbol: _ULx86_64_init_local), /usr/lib64/php/modules/i360.so.so (/usr/lib64/php/modules/i360.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP 8.3.19 (cli) (built: Mar 12 2025 13:10:27) (NTS gcc x86_64)
Copyright (c) The PHP Group
Zend Engine v4.3.19, Copyright (c) Zend Technologies
I was reported to Inmunify360 and they released a new package wich was updated in our server at 03:19 hours.

The package was:
imunify360-php-i360 8.5.1-3.el10

After that, websites using PHP version 7.2.34 and 7.3.33 were crashed with error 502

 

[Sebahat.hadzhi]

Hi, @Liewebs . If I understand correctly the case has been reported to CloudLinux and addressed by them. Getting in touch with them is typically the right thing to do when the issue involves any of their products. Could you please provide more details on what's the expectation from Plesk concerning this thread? If it's the 502 error encountered additional details, such as log entries will be very helpful.