Error accessing webmail (Horde or Atmail)

[PedroV.]

Hello,

I have this problem some time ago and I try to fix it by some of tips that are in KB or here in forum but any resolves the problem. Like remove and install Horde and Atmail or /usr/local/psa/admin/sbin/httpdmng --reconfigure-domain

When I try to access to webmail.domain.com give me a blank page or a 502 Bad Gateway Nginx

When I go to error_log of httpd I found this: [Tue Jun 04 16:22:53 2013] [error] [client IP] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 523800 bytes) in Unknown on line 0

I have on PHP config of domain 16000MB in memory limit. The config for memory limit in PHP on the Horde its on another place?

Thanks for the help.

 

[DjFarout]

Which error log are you getting that from?

 

[PedroV.]

Im getting from here: /var/log/httpd

 

[IgorG]

Have you tried to increase memory limit in global /etc/php.ini file?

 

[PedroV.]

Yes I try 128MB, 256MB and 512MB and restart https but continues with the same error.

 

[SibProgrammer]

Need to change memory_limit at /usr/local/psa/admin/conf/php.ini file and do /etc/init.d/sw-cp-server restart (or /etc/init.d/sw-engine restart if you have Plesk 11.5 preview).

 

[PedroV.]

I change for 512M but and do /etc/init.d/sw-cp-server restart but continues with the same error.

You can put here the content of /usr/local/psa/admin/conf/php.ini ? Because I don't know if I made any modification before and can be a line.

Thank you

 

[PedroV.]

Anyone can help me? I'm still with webmail down for all the domains.

Thank you

 

[Nikolay.]

Try editing /etc/psa-webmail/horde/horde/php.ini for Horde. Beware that it might be re-generated based on you server-wide php.ini during one of the next Panel updates.

 

[PedroV.]

I don't have any php.ini here /etc/psa-webmail/horde/horde/ can I copy one from where?

 

[Nikolay.]

I don't have any php.ini here /etc/psa-webmail/horde/horde/ can I copy one from where?

Hmm... don't do it if you don't have one. What version of Plesk are you running?

 

[PedroV.]

Plesk version: 11.0.9 Update #53

 

[Nikolay.]

In this case settings from server-wide php.ini file for mod_php should be in effect.

But I suppose you already tried to adjust them. Do you get different error messages when you increase allowed memory there?

 

[PedroV.]

Yes I change the memory_limit in /etc/php.ini

On browser always get a blank screen or this error 502 Bad Gateway nginx

On error_log I always see this:

[Tue Jun 04 16:22:53 2013] [error] [client IP] PHP Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 523800 bytes) in Unknown on line 0

 

[IgorG]

Have you tried increase memory_limit in /usr/local/psa/admin/conf/php.ini ?

 

[Nikolay.]

Have you tried increase memory_limit in /usr/local/psa/admin/conf/php.ini ?

Webmail works on client PHP. Hence altering Panel PHP config should not affect it.

 

[PedroV.]

Have you tried increase memory_limit in /usr/local/psa/admin/conf/php.ini ?

Yes I change to 512 MB when you said above.

 

[IgorG]

In that case I think that only increasing memory_limit for client's php should help. Error like

Allowed memory size of 262144 bytes exhausted (tried to allocate 523800 bytes)

just indicates lack of memory.

 

[PedroV.]

In that case I think that only increasing memory_limit for client's php should help. Error like

Allowed memory size of 262144 bytes exhausted (tried to allocate 523800 bytes)

just indicates lack of memory.

But where? I change on every place they said here but any working :/ And webmail is very important!

 

[PedroV.]

On webmail_access_log give me this error:

myIP - - [24/Jun/2013:13:56:59 +0200] "GET / HTTP/1.1" 502 568 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.52 Safari/537.36"