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Error autoupdate 11.5.30 - Please, contact product technical support.

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JuanjoSC

JuanjoSC

Basic Pleskian
Today has given me an error the autoupdate.

This is the log:

Code: 
Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 11%..21%..30%..45%..54%..62%..71%..83%..90%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 26%..56%..86%..91%..100% was finished.
File downloading billing.inf3: 14%..30%..47%..66%..85%..92%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 100% was finished.
Checking for installed packages... 
File downloading PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3: 13%..22%..38%..49%..70%..83%..100% was finished.
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3: 37%..79%..100% was finished.
File downloading SITEBUILDER_11.5.9/sitebuilder-11.5.9-rhall-all.inf3: 100% was finished.
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
File downloading repodata/repomd.xml: 100% was finished.
File downloading repodata/repomd.xml: 100% was finished.
File downloading repodata/3353e378f5cb4bb6c3b3dd2ca266c6d68a1e29c36cf99f76aea3d8e158626024-primary.xml.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading repodata/20b5409b2e534c8be4f6a75cbed98d8d6b2db8e8fe19d2f63d7885d84b803ad7-primary.xml.gz: 23%..100% was finished.
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
 * base: mirror.ovh.net
 * extras: mirror.ovh.net
 * updates: mirror.ovh.net

base                                                     | 3.7 kB     00:00     

base/primary_db                                          | 4.4 MB     00:00     

extras                                                   | 3.4 kB     00:00     

extras/primary_db                                        |  18 kB     00:00     

updates                                                  | 3.4 kB     00:00     

updates/primary_db                                       |  26 kB     00:00     


Detecting installed product components.

ERROR: An internal error occured in auto-installer, rev.324060 AiComponent.cpp, line 335.
Not all packages were installed.
Please, contact product technical support.

If I manually update:

Code: 
Select the desired products and their versions
===============================================================================

The following product versions are available:

1. [*] Parallels Plesk Panel
  2. (*) Parallels Plesk Panel 11.5.30 (currently installed)

N) Go to the next page; P) Go to the previous page; Q) Cancel installing
To select a version, type the respective number;
Select an action [N]:
File downloading PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3: 22%..47%..73%..100%
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3: 37%..79%..1
File downloading SITEBUILDER_11.5.9/sitebuilder-11.5.9-rhall-all.inf3: 100% was
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finish
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
File downloading repodata/repomd.xml: 100% was finished.
File downloading repodata/repomd.xml: 100% was finished.
File downloading repodata/3353e378f5cb4bb6c3b3dd2ca266c6d68a1e29c36cf99f76aea3d8
File downloading repodata/20b5409b2e534c8be4f6a75cbed98d8d6b2db8e8fe19d2f63d7885
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
 * base: mirror.ovh.net
 * extras: mirror.ovh.net
 * updates: mirror.ovh.net


Detecting installed product components.

ERROR: An internal error occured in auto-installer, rev.324060 AiComponent.cpp,
Not all packages were installed.
Please, contact product technical support.

?¿??
 
Any additional details from /tmp/autoinstaller3.log ?
 
2/2
Code: 
FileFetcher: get file (~empty)/SITEBUILDER_11.5.9/sitebuilder-11.5.9-rhall-all.inf3
File downloading SITEBUILDER_11.5.9/sitebuilder-11.5.9-rhall-all.inf3: 100% was finished.
Overwrite component sitebuilder with component from <include>
Use package source ftp://parallels.mirrors.ovh.net/parallels/SITEBUILDER_11.5.9/dist-rpm-RedHat-all-all/
Use package source ftp://parallels.mirrors.ovh.net/parallels/SITEBUILDER_11.5.9/update-rpm-RedHat-all-all/
Use package source ftp://parallels.mirrors.ovh.net/parallels/SITEBUILDER_11.5.9/thirdparty-rpm-RedHat-all-all/
Warning: ez_template_suffix is NOT defined in  SITEBUILDER_11.5.9/sitebuilder-11.5.9-rhall-all.inf3
Attach addon PPB_11_5_30 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
Use package source ftp://parallels.mirrors.ovh.net/parallels/BILLING_11.5.30/dist-rpm-RedHat-all-all/
Use package source ftp://parallels.mirrors.ovh.net/parallels/BILLING_11.5.30/update-rpm-RedHat-all-all/
Use package source ftp://parallels.mirrors.ovh.net/parallels/BILLING_11.5.30/thirdparty-rpm-RedHat-all-all/
Warning: ez_template_suffix is NOT defined in  BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
Addon MYSQL_5_5 have no build for current OS
Addon APACHE_2_2_24 have no build for current OS
Attach addon NGINX_1_5_0 to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
Warning: ez_template_suffix is NOT defined in  NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
Regenerate packages provides cache.
BuildLoader: 1 releases processed
SourceUrl: original source url is http://centos.mirrors.ovh.net/ftp.centos.org/6/os/x86_64/
SourceUrl: fixed url is http://centos.mirrors.ovh.net/ftp.centos.org/6/os/x86_64/
FileFetcher new object: target_dir=/root/parallels/http___centos_mirrors_ovh_net_ftp_centos_org_6_os_x86_64_/, main_source_url=http://centos.mirrors.ovh.net/ftp.centos.org/6/os/x86_64/
Use additional source: http://centos.mirrors.ovh.net/ftp.centos.org/6/os/x86_64/
FileFetcher: get file (~empty)/repodata/repomd.xml
File downloading repodata/repomd.xml: 100% was finished.
SourceUrl: original source url is http://centos.mirrors.ovh.net/ftp.centos.org/6/updates/x86_64/
SourceUrl: fixed url is http://centos.mirrors.ovh.net/ftp.centos.org/6/updates/x86_64/
FileFetcher new object: target_dir=/root/parallels/http___centos_mirrors_ovh_net_ftp_centos_org_6_updates_x86_64_/, main_source_url=http://centos.mirrors.ovh.net/ftp.centos.org/6/updates/x86_64/
Use additional source: http://centos.mirrors.ovh.net/ftp.centos.org/6/updates/x86_64/
FileFetcher: get file (~empty)/repodata/repomd.xml
File downloading repodata/repomd.xml: 100% was finished.
Notice: seems yum is ready to use
.repository: Get brief packages info for all sources
FileFetcher: get file (~empty)/repodata/3353e378f5cb4bb6c3b3dd2ca266c6d68a1e29c36cf99f76aea3d8e158626024-primary.xml.gz
File downloading repodata/3353e378f5cb4bb6c3b3dd2ca266c6d68a1e29c36cf99f76aea3d8e158626024-primary.xml.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
FileFetcher: get file (~empty)/repodata/20b5409b2e534c8be4f6a75cbed98d8d6b2db8e8fe19d2f63d7885d84b803ad7-primary.xml.gz
File downloading repodata/20b5409b2e534c8be4f6a75cbed98d8d6b2db8e8fe19d2f63d7885d84b803ad7-primary.xml.gz: 100% was finished.
Detecting installed product components.
 (update package names cache) Component plesk/common: mode up2date,  installed_buildtime=1376893086,  available_buildtime=1376893086
Component plesk/common have no older version, so keyupdate not needed
Component plesk/panel: mode up2date,  installed_buildtime=1376893173,  available_buildtime=1376893173
Component plesk/panel have no older version, so keyupdate not needed
Component plesk/bind: mode up2date,  installed_buildtime=1375696773,  available_buildtime=1375696773
Component plesk/psa-autoinstaller: mode up2date,  installed_buildtime=1376447460,  available_buildtime=1376447460
Component plesk/postgresql: mode install,  installed_buildtime=0,  available_buildtime=1383077541
Component plesk/pmm: mode up2date,  installed_buildtime=1376893150,  available_buildtime=1376893150
Component plesk/health-monitor: mode up2date,  installed_buildtime=1372248593,  available_buildtime=1372248593
Component plesk/pba: mode install,  installed_buildtime=0,  available_buildtime=1372423184
Component plesk/sitebuilder: mode upgrade,  installed_buildtime=1382603782,  available_buildtime=1384754482
Component plesk/agent: mode install,  installed_buildtime=0,  available_buildtime=1376893167
Component plesk/billing: mode install,  installed_buildtime=0,  available_buildtime=1371714505
Component plesk/web-hosting: mode up2date,  installed_buildtime=1376893158,  available_buildtime=1376893158
Component plesk/mod_fcgid: mode up2date,  installed_buildtime=1359342428,  available_buildtime=1359342428
Component plesk/mod_perl: mode up2date,  installed_buildtime=1282266315,  available_buildtime=1282266315
Component plesk/proftpd: mode up2date,  installed_buildtime=1369728972,  available_buildtime=1369728972
Component plesk/mod-bw: mode up2date,  installed_buildtime=1368512465,  available_buildtime=1368512465
Component plesk/asp: mode install,  installed_buildtime=0,  available_buildtime=1311314529
Component plesk/java: mode install,  installed_buildtime=0,  available_buildtime=1373462022
Component plesk/mod_python: mode up2date,  installed_buildtime=1291428632,  available_buildtime=1291428632
Component plesk/cf-support: mode install,  installed_buildtime=0,  available_buildtime=1359342231
Component plesk/miva: mode install,  installed_buildtime=0,  available_buildtime=1371536133
Component plesk/webalizer: mode up2date,  installed_buildtime=1289509047,  available_buildtime=1289509047
Component plesk/awstats: mode up2date,  installed_buildtime=1369210645,  available_buildtime=1369210645
Component plesk/mod-cloudflare: mode install,  installed_buildtime=0,  available_buildtime=1371536267
Regenerate packages provides cache.
Execute command /usr/local/psa/admin/bin/send-error-report install
FileFetcher: get file (~empty)/PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3
FileFetcher: get file (~empty)/SITEBUILDER_11.5.9/sitebuilder-11.5.9-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_11.5.30/billing-11.5.30-rhall-all.inf3
FileFetcher: get file (~empty)/NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3
Error: An internal error occured in auto-installer, rev.326484 AiComponent.cpp, line 335.
Not all packages were installed.
Please, contact product technical support.
 
Check content of following file:

# cat /root/.autoinstallerrc

and comment all lines there if exists.
 
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