ERROR: Call to a member function hasPlainPassword() on a non-object (AbstractMailName.php:458)

[david1987]

Using Plesk API, we running this command returns this error:

<packet version="1.6.3.0">
<mail>
<get_info>
<filter>
<site-id>303</site-id>
</filter>
<mailbox/>
<mailbox-usage/>
</get_info>
</mail>
</packet>

ERROR: Call to a member function hasPlainPassword() on a non-object (AbstractMailName.php:458)

 

[IgorG]

Try to reset password for mailbox of this domain manually in Plesk GUI.

 

[david1987]

The domain has 85 email accounts....

It is a bug of Plesk

 

[IgorG]

It is a bug of Plesk

If you think so - submit it here http://www.odin.com/support/plesk/bugreport/

 

[david1987]

I have already reported and I have not received any response.

Good work by Odin / Parallels Plesk

I'll have to think about switching to Cpanel

 

[david1987]

No response from Odin. Excellent service.

 

[IgorG]

No response from Odin. Excellent service.

Hmm... It's strange to wait for a response from the bugreport system. If you want response, then you need contact support team.

 

[david1987]

The support team is chargeable. Why do I have to pay for a bug Plesk?

 

[IgorG]

Please create a ticket to support at https://www.odin.com/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://www.odin.com/support/buy-support/ Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.