Forwarded to devs Error: Call to a member function process() on null (RemoteSettings.php:95)

[David Alonso]

TITLE:

Error: Call to a member function process() on null (RemoteSettings.php:95)​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx, 17.8.11 #7, CentOS 6.9, x64​

PROBLEM DESCRIPTION:

Error trying to activate one Drive remote backup.​

STEPS TO REPRODUCE:

- Go Extensions
- Search Microsoft OneDriveBackup and install extension
- Go to Tools & Settings > Backup Manager
- Go to Remote Storage Settings tag and click on Microsoft OneDrive
- Follow the steps to log in with tour Microsoft account and confirm the permission to allow Plesk to use OneDrive.
- Finally check "Use the storage" in Plesk and the following messarge appears:

Internal error ;-P
ERROR: Error: Call to a member function process() on null (RemoteSettings.php:95)<br />
<br><a href='Plesk Help Center' target='_blank'>Search for related Knowledge Base articles</a>​

ACTUAL RESULT:

Cannot use this extension for remote backups.​

EXPECTED RESULT:

Be able to use OneDrive remote backups.​

ANY ADDITIONAL INFORMATION:

Also tryied in: Plesk Onyx, 17.8.11 #7, CentOS Linux 7.5.1804 (Core), x64​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Help with sorting out​

 

[Christoph Schellhas]

Same Problem here. Cannot use this extension.

Plesk 17.8.11 #13 ‪Ubuntu 16.04.4 LTS‬

 

[Elaine Blakeman]

Same problem here, please help.

Plesk Onyx 17.8.11 Update #14

CentOS 6.10 (Final)‬

 

[IgorG]

From developer:

I cannot reproduce the issue. I need at least panel.log log with filter_priority=7.

root@sprohorov-17-8:~# plesk version
Product version: Plesk Onyx 17.8.11 Update #14
Update date: 2018/07/19 14:14
Build date: 2018/07/03 03:11
OS version: Ubuntu 16.04
Revision: c6ad07c3f39fbcd61cf36968c6a1fe0bded17d3c
Architecture: 64-bit
Wrapper version: 1.2

Microsoft OneDrive Backup Version: 1.0.5-31

 

[Elaine Blakeman]

Here is my log file that deals with OneDrive. I am not seeing any errors. I also don't understand how this works. Does making a backup on OneDrive take up space on my server? It seems like it does. Where are instructions on how to restore from backup (is the process identical to a Plesk backup -- check the box and click restore?)

 

[IgorG]

Sorry, but these logs are useless because they doesn't contain debug information and not what I asked for (panel.log). I would suggest you contact support team for investigation and fixing this issue directly on your server.

 

[David Alonso]

Problem solved!
After upgrading Plesk php56 package to the last release this error stops appearing and now I have my OneDrive remote backup running correctly.
I hope this solution also works for all you.

 

[Elaine Blakeman]

Here is the panel.log file

 

[johnr]

I have the same problem. I have the latest updates of Plesk and all PHP versions are up to date.

 

[Ged]

This has recently happened to us, anyone fix this?
Thanks,
Ged

 

[DigitalExit]

Here's how to change your log levels as required.
How to enable/disable Plesk debug mode

panel.log can be found at /usr/local/psa/admin/logs/panel.log
Source: Plesk for Linux services logs and configuration files