Issue OneDrive Error: Unable to create the remote backup

[meymigrou]

Server operating system version

Debian 10.13

Plesk version and microupdate number

Plesk Obsidian v18.0.69_build1800250603.20 os_Debian 10.0

Hello everything, each time I try to generate a new server backup I'm getting the following error:

Error: Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/server/: Microsoft OneDrive returns the error: Cannot create a file without content.

Any ideas on how to fix that? I've tried uninstalling and re-connecting the OneDrive extension but it didn't resolve the issue. On OneDrive I have more than enough space to generate the whole backup.

 

[Sebahat.hadzhi]

Hello, @meymigrou . Could you please confirm the version of the "Microsoft OneDrive Backup" extension? Along with the configuration of Backup content/Backup settings, and whether that happens during scheduled backup generation or upon manually initiating a backup creation. Judging by the error it sounds like the backup might not be properly generated at all. Do you get any errors if you try saving the backup locally?

 

[meymigrou]

Hello, @meymigrou . Could you please confirm the version of the "Microsoft OneDrive Backup" extension? Along with the configuration of Backup content/Backup settings, and whether that happens during scheduled backup generation or upon manually initiating a backup creation. Judging by the error it sounds like the backup might not be properly generated at all. Do you get any errors if you try saving the backup locally?

Thanks for your reply! I have the latest version (currently 1.3.0-1640). Local backups work fine, and the same goes for Google Drive, which completes the backup quickly. Only OneDrive has the issue. The error appears both for scheduled backup generation and manual generation, and it doesn't matter if it's a full backup or an incremental backup.

 

[Sebahat.hadzhi]

Thank you for the update. I am unable to replicate the issue on a test environment. Could you please temporarily enable the Plesk debug mode, initiate a new backup, and let us know if any additional errors are present in /var/log/plesk/panel.log when the process fails?

 

[misterxis]

Thank you for the update. I am unable to replicate the issue on a test environment. Could you please temporarily enable the Plesk debug mode, initiate a new backup, and let us know if any additional errors are present in /var/log/plesk/panel.log when the process fails?

Where can I send you the panel.log file?

 

[Sebahat.hadzhi]

You can directly share it in your reply, you can send me a private message, you can use something like Pastebin, etc. - whichever more convenient for you.

 

[misterxis]

You can directly share it in your reply, you can send me a private message, you can use something like Pastebin, etc. - whichever more convenient for you.

As this is my first post, I don't have access to send you a private message... please send me one so I can reply with the log.