Issue ERROR: Class 'Hosting_Options_Description' not found

[udii]

Hi all,

I have had this issue for a while and have not been able to find a resolution anywhere.

Click Domains > Click on Domain Name > click "open in control panel" ... you get the error
Click Domains > Click on Domain Name > click "sync" ... you get the error
Click Domains > Click on Domain Name > click "edit hosting settings" ... you get the error

I have attached the error log associated with it when running plesk log panel.log via ssh and proceeding to click on "open in control panel"

I believe this error is causing subsequent other errors such as the inability to update plesk as well.

Any ideas on how to fix???

Thanks!!!!

Error log:

[root psa]# plesk log panel.log
Log files: /usr/local/psa/admin/logs/panel.log

#18 /usr/local/psa/admin/plib/AdminPanel/Form/Abstract/ServicePlan/Resources.php(75): AdminPanel_Form_Abstract_ServicePlan_Resources->_addOverusePolicySection(Object(AdminPanel_Form_Final_ServicePlan_Resources))
#19 /usr/local/psa/admin/externals/Zend/Form.php(240): AdminPanel_Form_Abstract_ServicePlan_Resources->init()
#20 /usr/local/psa/admin/plib/CommonPanel/Form.php(76): Zend_Form->__construct(Array)
#21 /usr/local/psa/admin/plib/AdminPanel/Form/Abstract/ServicePlan.php(232): CommonPanel_Form->__construct(Array)
#22 /usr/local/psa/admin/plib/AdminPanel/Form/Abstract/ServicePlan.php(157): AdminPanel_Form_Abstract_ServicePlan->_addResourcesTab(Object(CommonPanel_Form_TabbedSubForm))
#23 /usr/local/psa/admin/plib/AdminPanel/Form/Abstract/ServicePlan.php(74): AdminPanel_Form_Abstract_ServicePlan->_addTabs(Object(AdminPanel_Form_Final_ServicePlan_Customer))
#24 /usr/local/psa/admin/plib/AdminPanel/Form/Abstract/ServicePlan/Customer.php(15): AdminPanel_Form_Abstract_ServicePlan->init()
#25 /usr/local/psa/admin/externals/Zend/Form.php(240): AdminPanel_Form_Abstract_ServicePlan_Customer->init()
#26 /usr/local/psa/admin/plib/CommonPanel/Form.php(76): Zend_Form->__construct(Array)
#27 /usr/local/psa/admin/application/admin/controllers/CustomerServicePlanController.php(203): CommonPanel_Form->__construct(Array)
#28 /usr/local/psa/admin/plib/AdminPanel/Controller/Action/ServicePlan.php(111): Admin_CustomerServicePlanController->_getForm(Object(Db_Table_Row_Plan_Domain))
#29 /usr/local/psa/admin/application/admin/controllers/CustomerServicePlanController.php(146): AdminPanel_Controller_Action_ServicePlan->_processForm(Object(Db_Table_Row_Plan_Domain), true)
#30 /usr/local/psa/admin/externals/Zend/Controller/Action.php(516): Admin_CustomerServicePlanController->editAction()
#31 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('editAction')
#32 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#33 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#34 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#35 {main}

[14-Jun-2017 19:13:03 America/Los_Angeles] PHP Fatal error:  Class 'Hosting_Options_Description' not found in /usr/local/psa/admin/plib/Db/Table/Dictionary/PlanProperties.php on line 148
[14-Jun-2017 19:30:07 America/Los_Angeles] PHP Warning: include_once(Hosting/Options/Description.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/plib/Loader.php, Line: 97

[14-Jun-2017 19:30:07 America/Los_Angeles] Exception: PHP Warning: include_once(Hosting/Options/Description.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/plib/Loader.php, Line: 97

file: /usr/local/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
code: 0
trace: #0 /usr/local/psa/admin/plib/Loader.php(97): Smb_Exception_Syntax::handleError(2, 'include_once(Ho...', '/usr/local/psa/...', 97, Array)
#1 /usr/local/psa/admin/plib/Loader.php(97): Loader::loadClass()
#2 /usr/local/psa/admin/plib/Loader.php(37): Loader::loadClass('Hosting_Options...')
#3 [internal function]: Loader::autoload('Hosting_Options...')
#4 /usr/local/psa/admin/plib/Db/Table/Row/Plan/Domain.php(332): spl_autoload_call('Hosting_Options...')
#5 /usr/local/psa/admin/plib/Db/Table/Row/Subscription/Domain.php(620): Db_Table_Row_Plan_Domain->getCompositePlan(Array)
#6 /usr/local/psa/admin/plib/Sitebuilder/Restrictions.php(65): Db_Table_Row_Subscription_Domain->getPlan()
#7 /usr/local/psa/admin/plib/Smb/View/Web/SiteRenderer.php(66): Sitebuilder_Restrictions::isNewSitesPublishingAllowedOnWebspace(Object(Webspace))
#8 /usr/local/psa/admin/plib/Smb/View/Web/SiteRenderer.php(82): Smb_View_Web_SiteRenderer->_setupPermissions(Object(Smb_Subscription_Domain))
#9 /usr/local/psa/admin/plib/Smb/View/List/Sites.php(83): Smb_View_Web_SiteRenderer->getSiteRecord(Object(PhDomain))
#10 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(401): Smb_View_List_Sites->_getDataProvider()
#11 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(201): CommonPanel_View_List_Abstract->_setupPaginator()
#12 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(192): CommonPanel_View_List_Abstract->_setupList()
#13 /usr/local/psa/admin/application/smb/controllers/WebController.php(2149): CommonPanel_View_List_Abstract->__construct(Object(Zend_View), Object(Zend_Controller_Request_Http), Array)
#14 /usr/local/psa/admin/application/smb/controllers/WebController.php(66): Smb_WebController->_getSitesList()
#15 /usr/local/psa/admin/externals/Zend/Controller/Action.php(516): Smb_WebController->viewAction()
#16 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('viewAction')
#17 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#18 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#19 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#20 {main}

[14-Jun-2017 19:30:07 America/Los_Angeles] PHP Warning: include_once(): Failed opening 'Hosting/Options/Description.php' for inclusion (include_path='/usr/local/sb/include:/usr/local/psa/admin/plib:/usr/local/psa/admin/externals:/usr/local/sb/include:/usr/local/sb/include/PEAR'); File: /usr/local/psa/admin/plib/Loader.php, Line: 97

[14-Jun-2017 19:30:07 America/Los_Angeles] Exception: PHP Warning: include_once(): Failed opening 'Hosting/Options/Description.php' for inclusion (include_path='/usr/local/sb/include:/usr/local/psa/admin/plib:/usr/local/psa/admin/externals:/usr/local/sb/include:/usr/local/sb/include/PEAR'); File: /usr/local/psa/admin/plib/Loader.php, Line: 97

file: /usr/local/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
code: 0
trace: #0 /usr/local/psa/admin/plib/Loader.php(97): Smb_Exception_Syntax::handleError(2, 'include_once():...', '/usr/local/psa/...', 97, Array)
#1 /usr/local/psa/admin/plib/Loader.php(97): Loader::loadClass()
#2 /usr/local/psa/admin/plib/Loader.php(37): Loader::loadClass('Hosting_Options...')
#3 [internal function]: Loader::autoload('Hosting_Options...')
#4 /usr/local/psa/admin/plib/Db/Table/Row/Plan/Domain.php(332): spl_autoload_call('Hosting_Options...')
#5 /usr/local/psa/admin/plib/Db/Table/Row/Subscription/Domain.php(620): Db_Table_Row_Plan_Domain->getCompositePlan(Array)
#6 /usr/local/psa/admin/plib/Sitebuilder/Restrictions.php(65): Db_Table_Row_Subscription_Domain->getPlan()
#7 /usr/local/psa/admin/plib/Smb/View/Web/SiteRenderer.php(66): Sitebuilder_Restrictions::isNewSitesPublishingAllowedOnWebspace(Object(Webspace))
#8 /usr/local/psa/admin/plib/Smb/View/Web/SiteRenderer.php(82): Smb_View_Web_SiteRenderer->_setupPermissions(Object(Smb_Subscription_Domain))
#9 /usr/local/psa/admin/plib/Smb/View/List/Sites.php(83): Smb_View_Web_SiteRenderer->getSiteRecord(Object(PhDomain))
#10 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(401): Smb_View_List_Sites->_getDataProvider()
#11 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(201): CommonPanel_View_List_Abstract->_setupPaginator()
#12 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(192): CommonPanel_View_List_Abstract->_setupList()
#13 /usr/local/psa/admin/application/smb/controllers/WebController.php(2149): CommonPanel_View_List_Abstract->__construct(Object(Zend_View), Object(Zend_Controller_Request_Http), Array)
#14 /usr/local/psa/admin/application/smb/controllers/WebController.php(66): Smb_WebController->_getSitesList()
#15 /usr/local/psa/admin/externals/Zend/Controller/Action.php(516): Smb_WebController->viewAction()
#16 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('viewAction')
#17 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#18 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#19 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#20 {main}

[14-Jun-2017 19:30:07 America/Los_Angeles] PHP Fatal error:  Class 'Hosting_Options_Description' not found in /usr/local/psa/admin/plib/Db/Table/Row/Plan/Domain.php on line 332

 

[IgorG]

Try to fix it with following commands:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

 

[udii]

hi IgorG .. thank you so much for your response. I still get errors when running plesk installer command as above. Also plesk repair installation command isn't recognized.

most notable errors are:
*********
mkdir: cannot create directory `/var/lib/psa': No such file or directory
touch: cannot touch `/var/lib/psa/dumps/mysql.preupgrade.12.0.18-12.0.18.20170615-084932.dump.gz': No such file or directory

Trying to backup MySQL database...
ERROR while trying to backup MySQL database
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

chcon: /usr/local/psa/bin/yum_install: Operation not supported
*********

i have attached the plesk_12.0.18_installation.log for reference although it doesn't seem to have any clues on how to fix the error.

Any ideas??

thanks everyone

 

[IgorG]

Looks like your Plesk server is seriously damaged. I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to support at Help Center

 

[udii]

Thanks... Sorry i forgot to mention that i was using Plesk 12.0.18
so the repair command is:
plesk bin repair --run

However .. i run that and still get an error.

plesk bin repair --run
PHP Warning: include_once(WebServerManager/Adapter/Apache.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/plib/Loader.php, Line: 97

PHP Warning: include_once(): Failed opening 'WebServerManager/Adapter/Apache.php' for inclusion (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals'); File: /usr/local/psa/admin/plib/Loader.php, Line: 97

PHP Fatal error:  Class 'WebServerManager_Adapter_Apache' not found in /usr/local/psa/admin/plib/api-common/cu.php on line 195

I guess it's still pretty messed up. Any other ideas before support?
Thank you so much!

 

[IgorG]

A lot of important and critical for correct Plesk operation files are missing. I strongly recommend you contact Support Team. Repairing your damaged Plesk by forum discussions without access to your server is just a waste of time.