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Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.
First please check which nameserver is set in the domain. Then check what IP address that nameserver delivers when asked, e.g.
nslookup <domain> <nameserver name>
Is this the correct target IP?
Then check whether Plesk is configured to react on that IP (Tools & Settings > IP Addresses).
Then check what IP the domain is configured to use.
Is this all lined up? Correct nameserver? Nameserver responding? Responding with the correct IP address? Plesk knowing that IP address? Domain configured on that IP address?
Well, you'd sure check that first. I did not even consider that, of course it could be an option that the file itself is really not there or the document root directory is set to a different directory. I've seen you on the forum before, so I think you are checking all the basics.