Error during update plesk 9.2.2

[JoseJ]

Hello everybody, when trying to update my plesk panel me this error:


ERROR: PleskMainDBException
MySQL query failed: MySQL server has gone away

Additionally, an exception has occurred while trying to report this error: PleskMainDBException
MySQL query failed: MySQL server has gone away

0: common_func.php3:168
db_query(string 'select `id`,`name`,`type`,`uri` from DashboardPreset where `id`=5')
1: class.Table.php:183
Table->select()
2: class.cObject.php:479
cObject->fetchAttrsFromTable_()
3: DashboardPreset.php:29
DashboardPreset->__construct(integer '5')
4: common_func.php3:3115
objectMaker(string 'DashboardPreset', integer '5', boolean false, NULL null)
5: common_func.php3:3124
objectMakerEx(string 'DashboardPreset', integer '5')
6: UserAdmin.php:205
UserAdmin->getDashboardCustomPreset()
7: Favorites.php:100
Favorites::renderFavoritesDropDown(boolean true)
8: class.Form.php:286
Form->assign()
9: AutoInstallerReleasesList.php:123
AutoInstallerReleasesListForm->assign(object of type AutoInstallerReleasesList)
10: server.autoinstaller.php:89
plesk__server__autoinstaller->accessItem(string 'GET', NULL null)
11: UIPointer.php:596
UIPointer->access(string 'GET')
12: plesk.php:38


Thanks for any help you can provide

 

[IgorG]

It looks like psa database inconsistency for DashboardPreset table. Database correction is required there (DashboardPreset, DashboardPresetConfig tables) If you can't correct it by yourself, please contact support team.

 

[JMB]

Thanks for your reply

I've been trying to make some things until my experience allows me but without any result.
Where and how can I talk with the support group? I use the "Leasing" modality for my license, which
includes upgrades and patches but it doesn't offer me the chance to generate support tickets to
solve the issue.

At the moment I can't perform a system upgrade due to this problem.

 

[IgorG]

Try to contact your sales representative regarding support.

 

[JMB]

I apologize for the delay of my answer but I have had plenty of work. I have tried to search some kind of way for the support but I still haven’t found any. We have a reseller system with parallels despite this it has been impossible to open a support ticket to check the problem.

What are the steps to follow so I can fix this problem?

Thanks!