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Error "Fatal error: File is damaged, please reinstall in Unknown on line 0"

Discussion in 'Plesk for Windows - 8.x and Older' started by barbid, Oct 28, 2007.

  1. barbid

    barbid Guest

    0
     
    Hi,

    We recently upgraded to version 8.2 (I don't know from which version since I didn't do it). After upgrading, when we launch the Plesk Control panel or "Plesk 8.2 for Windows" we get the following message in our browser:

    Fatal error: File is damaged, please reinstall in Unknown on line 0

    What does it mean and how does one fix it? Also while troubleshooting this I looked at many PHP files and all I could see were the lines:

    <?php
    die("The file auth.php3 is part of Plesk distribution. It cannot be run outside of Plesk environment.\n");
    __plesk_loader_pragma__('B');
    ?>

    And below that was a lot of garbage text. Was this encrypted or something? Is this related in any way to the Fatal error above? Any help is appreciated.

    Barbid.
     
  2. sergius

    sergius Golden Pleskian

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    Nov 6, 2005
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    Please try to clean folder %plesk_dir%PrivateTemp.
    If it will not help then please contact with SWsoft support.
     
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