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Error "Fatal error: File is damaged, please reinstall in Unknown on line 0"

Discussion in 'Plesk for Windows - 8.x and Older' started by barbid, Oct 28, 2007.

  1. barbid

    barbid Guest


    We recently upgraded to version 8.2 (I don't know from which version since I didn't do it). After upgrading, when we launch the Plesk Control panel or "Plesk 8.2 for Windows" we get the following message in our browser:

    Fatal error: File is damaged, please reinstall in Unknown on line 0

    What does it mean and how does one fix it? Also while troubleshooting this I looked at many PHP files and all I could see were the lines:

    die("The file auth.php3 is part of Plesk distribution. It cannot be run outside of Plesk environment.\n");

    And below that was a lot of garbage text. Was this encrypted or something? Is this related in any way to the Fatal error above? Any help is appreciated.

  2. sergius

    sergius Golden Pleskian

    Nov 6, 2005
    Likes Received:
    Please try to clean folder %plesk_dir%PrivateTemp.
    If it will not help then please contact with SWsoft support.