Error in E-Mail Logviewer (Domain/Subscription level)

[rammstein]

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TITLE

Error in E-Mail Logviewer (Domain/Subscription level)

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.74 Update #2 Web Host Edition, Ubuntu 24.04.3 LTS

PROBLEM DESCRIPTION

Hello everyone,

I’m experiencing an issue with the Plesk Email Log Viewer, but only on the Domain/Subscription level.

Under Tools & Settings → Email, everything works fine.

The error message is:

The log files could not be processed.

PleskExt\LogBrowser\Database\ImapLogins\Table::trackLoginEvent(): Argument #1 ($mailname) must be of type string, null given, called in /opt/psa/admin/plib/modules/log-browser/library/Injest/ImapLoginProcessor.php on line 42

STEPS TO REPRODUCE

Login to Plesk -> Go to an Subscription -> E-Mail Tab -> Tracking Email Delivery -> Klick: Refresh

ACTUAL RESULT

The log files could not be processed.

PleskExt\LogBrowser\Database\ImapLogins\Table::trackLoginEvent(): Argument #1 ($mailname) must be of type string, null given, called in /opt/psa/admin/plib/modules/log-browser/library/Injest/ImapLoginProcessor.php on line 42

EXPECTED RESULT

No Error, refresh of Displayed data

ANY ADDITIONAL INFORMATION

Discussion: Issue - Error in E-Mail Logviewer (Domain/Subscription level)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

Thank you for the report, @rammstein . Unfortunately, I was unable to replicate the described behavior regardless of what I tried (empty IMAP login attempts, non-standard characters, etc.). Just to be sure I have the exact same test environment, is Log browser version 1.9.15-4476? If yes, there's more to the events happening on the server I am can't seem to be able to reproduce. I will double-check with our team if they have any guesses what might be causing the issue and follow-up with more details. In the meantime, if you can double-check /var/log/maillog and more specifically if there are any additional details to IMAP login attempts. Thanks in advance.