Error: Installation of Joomla failed. Unable to extract archive to opt/psa/var/apspackages

[24*7]

Hello Community

I can not install any application from plesk 12 panel. For every application I get following error -

"Error: Installation of Joomla failed. Unable to extract archive to opt/psa/var/apspackages"

I am on dedicated and os is ubuntu 14...

Can someone point me to the right direction what could be causing this error and what is the fix for this...?

Thanks in advance....

 

[IgorG]

First of all make sure that you have enough free disk space there and enough inodes.

 

[24*7]

Hi IgorG
Thanks for your reply. There is no issue of free disk space since I can easily install app manually. I am getting above error when installing through inbuilt application installer.
Please advise....

 

[IgorG]

Maybe there is incorrect permissions for /opt/psa/var/apspackages ?

 

[24*7]

Thanks for your quick reply...This may be the reason but can you tell me what is the correct permissions for this folder....?

This is the result of ls -ld

drwxr-xr-x 8 psaadm psaadm 4096 Feb 25 15:10 /opt/psa/var/apspackages

 

[IgorG]

For example on my test server I see:

# stat /usr/local/psa/var/apspackages
File: `/usr/local/psa/var/apspackages'
Size: 4096 Blocks: 8 IO Block: 4096 directory
Device: 24h/36d Inode: 70793230 Links: 2
Access: (0755/drwxr-xr-x) Uid: ( 498/ psaadm) Gid: ( 500/ psaadm)

 

[24*7]

This is what I see....

File: ‘/usr/local/psa/var/apspackages’
Size: 4096 Blocks: 8 IO Block: 4096 directory
Device: 802h/2050d Inode: 27789505 Links: 8
Access: (0755/drwxr-xr-x) Uid: ( 999/ psaadm) Gid: ( 1001/ psaadm)
Access: 2015-02-25 15:29:07.329676443 +0100
Modify: 2015-02-25 15:10:00.074210720 +0100
Change: 2015-02-25 15:10:00.074210720 +0100
Birth: -

 

[24*7]

Hello
I think permission is not an issue since even after changing to 777 recursively it does not work. Can you please point me to some other areas....?

 

[vlikhtanskiy]

Hello,

In your error message "Error: Installation of Joomla failed. Unable to extract archive to opt/psa/var/apspackages" the path starts from "opt" but the path should start with "/". Please check property "PRODUCT_ROOT_D" in config /etc/psa/psa.conf

 

[24*7]

Hello
Thanks for your reply. This is what in config file -

# Plesk tree
PRODUCT_ROOT_D /opt/psa

Please advise....

 

[vlikhtanskiy]

Is the error message "Error: Installation of Joomla failed. Unable to extract archive to opt/psa/var/apspackages" the full message you receive from panel? There is no such message in panel. A possible one can look like "Unable to extract archive to directory '<path>'". The full message will help me detect the exact cause of the issue.

 

[24*7]

Here it is -

Error: Installation of WordPress at http://mysite.com/wordpress failed. Unable to extract archive to directory '/opt/psa/var/apspackages/apscataloggasAs4.zip0417ddb2-5ac1-8c/cache'

 

[vlikhtanskiy]

Could you provide output of:
# stat /opt/psa/var/apspackages/apscataloggasAs4.zip0417ddb2-5ac1-8c/cache

 

[24*7]

File: ‘/opt/psa/var/apspackages/apscataloggasAs4.zip0417ddb2-5ac1-8c/cache’
Size: 4096 Blocks: 8 IO Block: 4096 directory
Device: 802h/2050d Inode: 27791026 Links: 3
Access: (0755/drwxr-xr-x) Uid: ( 999/ psaadm) Gid: ( 1001/ psaadm)
Access: 2015-02-26 08:26:52.047116191 +0100
Modify: 2015-02-25 14:32:53.058658358 +0100
Change: 2015-02-26 08:26:52.047116191 +0100
Birth: -

 

[vlikhtanskiy]

Try to clear APS packages cache: Tools&Settings > Application Vault > Clear cache
And then try to install the app again

 

[24*7]

same result...
Error: Installation of WordPress at http://mysite.com/wordpress failed. Unable to extract archive to directory '/opt/psa/var/apspackages/apscataloga2Q0IN.zip0b6fc74b-6c29-63/cache'

 

[vlikhtanskiy]

Try to check panel log: /var/log/plesk/panel.log
Are there any warnings there?

 

[24*7]

error : Cold not resolve host....

[26-Feb-2015 14:20:17 Europe/Berlin] Exception: PHP Warning: ZipArchive::extractTo(/opt/psa/var/apspackages/apscataloga2Q0IN$

file: /opt/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
code: 0
trace: #0 [internal function]: Smb_Exception_Syntax::handleError(2, 'ZipArchive::ext...', '/opt/psa/admin/...', 146, Array)
#1 /opt/psa/admin/plib/ZipArchiveWrapper.php(146): ZipArchive->extractTo('/opt/psa/var/ap...')
#2 /opt/psa/admin/plib/CommonPanel/Aps/Cache/Content.php(129): ZipArchiveWrapper->ExtractAllTo('/opt/psa/var/ap...')
#3 /opt/psa/admin/plib/Apspp/Backend/UrlMapping.php(15): CommonPanel_Aps_Cache_Content->extractAll()
#4 /opt/psa/admin/plib/Apspp/Backend/Adapter.php(316): Apspp_Backend_UrlMapping::getInstalledFiles(Object(Os_Unix), Object(C$
#5 /opt/psa/admin/plib/Apspp/Backend/Adapter.php(202): Apspp_Backend_Adapter->_removeContent(Object(Smb_Plesk_Bridge_Hosting$
#6 /opt/psa/admin/plib/Apspp/Hosting/Resource/Environment/Site.php(198): Apspp_Backend_Adapter->unprovision(Object(Webspace)$
#7 [internal function]: Apspp_Hosting_Resource_Environment_Site->unprovision(Object(stdClass))
#8 /usr/share/aps_php/aps_php.php(7221): aps_provision_applicationresource_unprovisionforcibly(Resource id #93)
#9 /opt/psa/admin/plib/CommonPanel/Aps/ServiceCreationHelper.php(335): APS_Provision_ApplicationResource->unprovisionForcibl$
#10 /opt/psa/admin/plib/Smb/Form/Final/Aps/Install.php(313): CommonPanel_Aps_ServiceCreationHelper->installService()
#11 /opt/psa/admin/application/smb/controllers/AppController.php(311): Smb_Form_Final_Aps_Install->processForm()
#12 /opt/psa/admin/application/smb/controllers/AppController.php(243): Smb_AppController->_processInstall(Object(Smb_Form_Fi$
#13 /opt/psa/admin/externals/Zend/Controller/Action.php(516): Smb_AppController->installAction()
#14 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('installAction')
#15 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Contr$
#16 /opt/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#17 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#18 {main}

[2015-02-26 14:20:17] ERR [panel] Installation of WordPress at http://mysite.com/wordpress failed. Unable to extract arc$
[2015-02-27 06:25:20] ERR [panel] Unable fetch package WordPress 4.1.1 81 updates from catalog marketplace: Could not resolv$
[2015-02-27 06:25:20] ERR [panel] Unable fetch package WordPress 4.1.1 81 updates from catalog apscatalog: Could not resolve$
[2015-02-27 06:25:20] ERR [panel] Task failed: id=10, pid=10478, type=aps-cache, error=Could not resolve host: catalog.marke$
[2015-02-27 06:55:38] ERR [panel] APS Catalog error: Could not resolve host: catalog.marketplace.parallels.com
[2015-02-27 06:55:38] ERR [panel] APS Catalog error: Could not resolve host: catalog.marketplace.parallels.com
[2015-02-27 06:55:38] ERR [panel] APS Catalog error: Could not resolve host: catalog.marketplace.parallels.com
[2015-02-27 06:55:38] ERR [panel] APS Catalog error: Could not resolve host: catalog.marketplace.parallels.com

 

[vlikhtanskiy]

The most interesting warning here:
[26-Feb-2015 14:20:17 Europe/Berlin] Exception: PHP Warning: ZipArchive::extractTo(/opt/psa/var/apspackages/apscataloga2Q0IN$

But it was cut for some reason. What is the full message?

 

[24*7]

[26-Feb-2015 14:20:17 Europe/Berlin] Exception: PHP Warning: ZipArchive::extractTo(/opt/psa/var/apspackages/apscataloga2Q0IN.zip0b6fc74b-6c29-63/cache/.): f$

file: /opt/psa/admin/plib/Smb/Exception/Syntax.php