Forwarded to devs Joomla Toolkit fails to install on subdomain of an additional domain

[hschramm]

Username:

TITLE

Joomla Toolkit fails to install on subdomain of an additional domain

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Product version: Plesk Obsidian 18.0.48.0
OS version: Debian 10.13 x86_64
Build date: 2022/11/04 03:00
Revision: de1380238ea912c17bb665dafb41e69d609cd6c3

PROBLEM DESCRIPTION

We use the current available version of Joomla Toolkit. First of all Joomla Toolkit ignores the configured mysql settings for database prefix. For example: I have setup, that every database uses as prefix the username (web1). So a database name would be: web1_myDb. But Joomla Toolkit ignores this and creates a database like: jtkdb_pwzwov.

But the major problem is:
It is not possible to setup Joomla via the kit on a subdomain of an additional domain. This is a problem because a customer expects to install a joomla instance on a additional domain, not only on a subscription domain.

The consequence would be, that a customer has to buy for every domain a new subscription. This is very unlikely.

STEPS TO REPRODUCE

1. Create a new subscription with the domain test1.local
2. Add an additional domain test2.local
3. Create a subdomain "test" on domain test2.local
4. Try to install Joomla Toolkit on test.test2.local

ACTUAL RESULT

It fails with the following error:

[2022-11-28 17:54:37.329] 9068:6384e7cb42515 ERR [extension/joomla-toolkit] Dieses Objekt kann nur in einem Abonnement erstellt werden. [2022-11-28 17:54:37.330] 9068:6384e7cb42515 ERR [panel] Task failed: id=4611, pid=9068, type=ext-joomla-toolkit-task\install, error=Datenbank konnte nicht erstellt werden. Bitte versuchen Sie es erneut. [2022-11-28 17:54:37.338] 9068:6384e7cb42515 ERR [panel] Long task executor: id=4611 completed with error: Datenbank konnte nicht erstellt werden. Bitte versuchen Sie es erneut.: 0: /opt/psa/admin/plib/Task/Async/Executor.php:46 Task_Async_Executor->execute() 1: /opt/psa/admin/plib/scripts/task-async-executor.php:6

EXPECTED RESULT

Install a Joomla Instance via the joomla toolkit on subdomains of addional domains.

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Help with sorting out

 

[IgorG]

Thank you.
The bug EXTPLESK-4134 was confirmed and submitted.

 

[hschramm]

Thank you.

 

[Rob-S]

Hello,
I got today the same problem - no installations via Joomla Toolkit are possible anymore. :-(

Is there maybe a workarround how to reset or restart that Toolkit?
Or do we know when the bug will be fixed?

Thanks for help
Rob

 

[ThiloS]

Having the same problem...

Well yes - thats a major bug... Please fix. A toolkit which cannot install the tool it's made for ... has a great sense of humor

 

[Peter Debik]

@ThiloS, @Rob-S According to existing reports, the issue occurs on subdomains only. Installation should be possible on domains.

I have an idea that I have not yet tried myself:Have you tried to not to use "Add Subdomain" but "Add Domain" and enter the fully qualified subdomain there? Could that be a workaround until the issue is fixed?

 

[hschramm]

The workaround would not work for me as we do not allow our customers to add domains on their own.

 

[hschramm]

has this been fixed?

 

[Peter Debik]

@hschramm, thank you for bringing this to my attention again. As far as I know, this has not yet been fixed. I'll use this opportunity to bring it to developers' attention again.

 

[Rob-S]

Hey, its been a while - any updates on that bug?

Thanks and regards
Rob