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Error Installing Application from Application Installer

J

Josh12

Basic Pleskian
Hi, whenever one of my customers tries to install an application from the application installer, they get an error that looks like this.

Error: Installation of WordPress at http://*******.com/wordpress failed. Non-zero exit status returned by script. Output stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66 '. Error stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66 '.
Click to expand...

Here is the output from the log. It looks like the user does not have permission to open a database but that's stupid that it would ask at this point because this happens on the page where you pick the directory the application is installed to and the database information. What's going on?

Here's also a picture of the page I'm talking about
http://i.imgur.com/QpEPuP2.jpg

[2014-10-13 09:54:16] ERR [util_exec] proc_close() failed

[13-Oct-2014 09:54:16 America/New_York] PleskUtilException: '/opt/psa/admin/bin/sappmng' '--run-application-script' '--script-file-name=configure' '--script-name=install' '--script-language=php' '--user-name=ndariano' '--application-full-name=file:////opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache' failed with code 1.



stdout:

Unable to connect to DB: Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES)





stderr:

PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66



file: /opt/psa/admin/plib/Service/Agent/Transport/Local/Exec.php

line: 57

code: 0

trace: #0 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(60): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))

#1 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(26): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))

#2 /opt/psa/admin/plib/Service/Agent.php(172): Service_Agent_Transport_Local->process('62e18453b8839aa...', Array)

#3 /opt/psa/admin/plib/Service/Driver/Aps/Unix.php(50): Service_Agent->commit()

#4 /opt/psa/admin/plib/Service/Driver/Aps/Unix.php(90): Service_Driver_Aps_Unix->runActionScript('run-application...', Array, '', Array, Array)

#5 /opt/psa/admin/plib/Apspp/Backend/Adapter.php(151): Service_Driver_Aps_Unix->fusionRunActionScript('install', 'file:////opt/ps...', 'configure', 'ndariano', 'php', Array, Array)

#6 /opt/psa/admin/plib/Apspp/Hosting/Resource/Environment.php(180): Apspp_Backend_Adapter->executeCode(Object(Apspp_Hosting_Context_Site), Object(Webspace), 'c4cc93f5-ec31-4...', 'php', 'configure', Array, Array, false)

#7 [internal function]: Apspp_Hosting_Resource_Environment->executeCode(Resource id #2501)

#8 /usr/share/aps_php/aps_php.php(7254): aps_provision_applicationresource_provision(Resource id #108)

#9 /opt/psa/admin/plib/CommonPanel/Aps/ServiceCreationHelper.php(332): APS_Provision_ApplicationResource->provision()

#10 /opt/psa/admin/plib/Smb/Form/Final/Aps/Install.php(313): CommonPanel_Aps_ServiceCreationHelper->installService()

#11 /opt/psa/admin/application/smb/controllers/AppController.php(311): Smb_Form_Final_Aps_Install->processForm()

#12 /opt/psa/admin/application/smb/controllers/AppController.php(243): Smb_AppController->_processInstall(Object(Smb_Form_Final_Aps_Install), Object(APS_Meta_PackageInfo))

#13 /opt/psa/admin/externals/Zend/Controller/Action.php(516): Smb_AppController->installAction()

#14 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('installAction')

#15 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))

#16 /opt/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)

#17 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()

#18 {main}



[2014-10-13 09:54:16] ERR [panel] Exception: PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66



[2014-10-13 09:54:16] ERR [panel] Script execution failed: PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66



[2014-10-13 09:54:16] ERR [panel] CommonPanel_Aps_ServiceCreationHelper::installService Non-zero exit status returned by script. Output stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66

'. Error stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66

'.

[2014-10-13 09:54:16] ERR [util_exec] proc_close() failed

[13-Oct-2014 09:54:16 America/New_York] PleskUtilException: '/opt/psa/admin/bin/sappmng' '--run-application-script' '--script-file-name=configure' '--script-name=remove' '--script-language=php' '--user-name=ndariano' '--application-full-name=file:////opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache' failed with code 1.

stdout:

Unable to connect to DB: Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES)

stderr:

PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66



file: /opt/psa/admin/plib/Service/Agent/Transport/Local/Exec.php

line: 57

code: 0

trace: #0 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(60): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))

#1 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(26): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))

#2 /opt/psa/admin/plib/Service/Agent.php(172): Service_Agent_Transport_Local->process('01556977a4fd952...', Array)

#3 /opt/psa/admin/plib/Service/Driver/Aps/Unix.php(50): Service_Agent->commit()

#4 /opt/psa/admin/plib/Service/Driver/Aps/Unix.php(90): Service_Driver_Aps_Unix->runActionScript('run-application...', Array, '', Array, Array)

#5 /opt/psa/admin/plib/Apspp/Backend/Adapter.php(151): Service_Driver_Aps_Unix->fusionRunActionScript('remove', 'file:////opt/ps...', 'configure', 'ndariano', 'php', Array, Array)

#6 /opt/psa/admin/plib/Apspp/Hosting/Resource/Environment.php(180): Apspp_Backend_Adapter->executeCode(Object(Apspp_Hosting_Context_Site), Object(Webspace), 'c4cc93f5-ec31-4...', 'php', 'configure', Array, Array, false)

#7 [internal function]: Apspp_Hosting_Resource_Environment->executeCode(Resource id #2531)

#8 /usr/share/aps_php/aps_php.php(7221): aps_provision_applicationresource_unprovisionforcibly(Resource id #108)

#9 /opt/psa/admin/plib/CommonPanel/Aps/ServiceCreationHelper.php(335): APS_Provision_ApplicationResource->unprovisionForcibly()

#10 /opt/psa/admin/plib/Smb/Form/Final/Aps/Install.php(313): CommonPanel_Aps_ServiceCreationHelper->installService()

#11 /opt/psa/admin/application/smb/controllers/AppController.php(311): Smb_Form_Final_Aps_Install->processForm()

#12 /opt/psa/admin/application/smb/controllers/AppController.php(243): Smb_AppController->_processInstall(Object(Smb_Form_Final_Aps_Install), Object(APS_Meta_PackageInfo))

#13 /opt/psa/admin/externals/Zend/Controller/Action.php(516): Smb_AppController->installAction()

#14 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('installAction')

#15 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))

#16 /opt/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)

#17 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()

#18 {main}

[2014-10-13 09:54:16] ERR [panel] Exception: PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66

[2014-10-13 09:54:17] ERR [panel] Installation of WordPress at http://nickdariano.com/wordpress failed. Non-zero exit status returned by script. Output stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66

'. Error stream: 'PHP Warning: mysql_connect(): Access denied for user 'ndari_wordpres_7'@'aeris.jdrepo.com' (using password: YES) in /opt/psa/var/apspackages/apscatalogSTqEEM.zip7b3ca133-9714-5d/cache/scripts/db-util.php on line 66
Click to expand...
 
Hi Josh,

1. Do you have a local or remote DB server?
2. Is it possible to create databases and users on your DB server manually / via Plesk, or similar errors occur when you try to do this?
 
Hi custer,
I believe I made a report for this thread to be closed.
I figured out what the issue was. Since the database is remote I have to set the setting "allow from all hosts" to be default for newly created SQL accounts. I don't like it but it'll have to do.

Thank you,
~ Josh
 
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