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Error "LibFactoryFunction" in libmysqlclient.so.16.0.0

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by NicolaB, Dec 26, 2011.

  1. NicolaB

    NicolaB Guest

    0
     
    Hi all, i've a problem with my Plesk.
    In the left of administration (and in others several pages) i see this error:

    Code:
    ERROR: Exception
    Cannot find function "LibFactoryFunction" in the library: /usr/lib64/mysql/libmysqlclient.so.16.0.0
    
    Additionally, an exception has occurred while trying to report this error: Exception
    Cannot find function "LibFactoryFunction" in the library: /usr/lib64/mysql/libmysqlclient.so.16.0.0
    
    0: aps_php.php:8015
    	aps_controller_registry_getpackage(resource, string 'xxxxxxxxx')
    1: aps_php.php:8015
    	APS_Controller_Registry->getPackage(string xxxxxxxxx')
    2: Config.php:21
    	HelpDesk_Config::getHelpDeskInstances()
    3: NavigationContext.php:351
    	NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
    4: NavigationContext.php:205
    	NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
    5: NavigationContext.php:70
    	NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
    6: NavigationContext.php:411
    	NavigationContext->get(object of type UserAdmin)
    7: Navigation.php:557
    	Navigation->getContextMenu(object of type UserAdmin, object of type Skin)
    8: left.php3:4
    
    I'm using cloudlinux 6.2 with mysql 5.1.52 (and mysql-libs installed).

    Do you know this error?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Did you upgrade mysql? Looks like it is not Plesk but mysql issue.
     
  3. NicolaB

    NicolaB Guest

    0
     
    Thanks for the reply, this is my versions of mysql:

    mysql.x86_64 5.1.52-1.el6_0.1 @PSA_10_4_4-thirdparty
    mysql-connector-odbc.x86_64 5.1.5r1144-7.el6 @cloudlinux-base
    mysql-libs.x86_64 5.1.52-1.el6_0.1 @cloudlinux-base
    mysql-server.x86_64 5.1.52-1.el6_0.1 @PSA_10_4_4-thirdparty


    I think all is standard. I've tried to remove /usr/lib64/mysql/ and reinstalled libs, but it doesn't work. I can't find where is the problem :(
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Oct 27, 2009
    Messages:
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    1,240
    Location:
    Novosibirsk, Russia
    Unfortunately I have not found any mentions of this problem in our internal resources and in Google. Looks like that you have some misconfiguration but it can be found only directly on your server. Therefore if you can't find a reason by yourself I recommend you contact Parallels Support Team.
     
  5. NicolaB

    NicolaB Guest

    0
     
    I know, anyone speak about this problem, but I can't know how to restore Plesk or mysql because i can't find what this error mean. Do you know this LibFactoryFunction?

    Thanks for the help :)
     
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