Error "LibFactoryFunction" in libmysqlclient.so.16.0.0

[NicolaB]

Hi all, i've a problem with my Plesk.
In the left of administration (and in others several pages) i see this error:

ERROR: Exception
Cannot find function "LibFactoryFunction" in the library: /usr/lib64/mysql/libmysqlclient.so.16.0.0

Additionally, an exception has occurred while trying to report this error: Exception
Cannot find function "LibFactoryFunction" in the library: /usr/lib64/mysql/libmysqlclient.so.16.0.0

0: aps_php.php:8015
	aps_controller_registry_getpackage(resource, string 'xxxxxxxxx')
1: aps_php.php:8015
	APS_Controller_Registry->getPackage(string xxxxxxxxx')
2: Config.php:21
	HelpDesk_Config::getHelpDeskInstances()
3: NavigationContext.php:351
	NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
4: NavigationContext.php:205
	NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
5: NavigationContext.php:70
	NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
6: NavigationContext.php:411
	NavigationContext->get(object of type UserAdmin)
7: Navigation.php:557
	Navigation->getContextMenu(object of type UserAdmin, object of type Skin)
8: left.php3:4

I'm using cloudlinux 6.2 with mysql 5.1.52 (and mysql-libs installed).

Do you know this error?

 

[IgorG]

Did you upgrade mysql? Looks like it is not Plesk but mysql issue.

 

[NicolaB]

Thanks for the reply, this is my versions of mysql:

mysql.x86_64 5.1.52-1.el6_0.1 @PSA_10_4_4-thirdparty
mysql-connector-odbc.x86_64 5.1.5r1144-7.el6 @cloudlinux-base
mysql-libs.x86_64 5.1.52-1.el6_0.1 @cloudlinux-base
mysql-server.x86_64 5.1.52-1.el6_0.1 @PSA_10_4_4-thirdparty


I think all is standard. I've tried to remove /usr/lib64/mysql/ and reinstalled libs, but it doesn't work. I can't find where is the problem

 

[IgorG]

Unfortunately I have not found any mentions of this problem in our internal resources and in Google. Looks like that you have some misconfiguration but it can be found only directly on your server. Therefore if you can't find a reason by yourself I recommend you contact Parallels Support Team.

 

[NicolaB]

I know, anyone speak about this problem, but I can't know how to restore Plesk or mysql because i can't find what this error mean. Do you know this LibFactoryFunction?

Thanks for the help