error loading statistics!

[marwen]

Hi, I have a problem with statistics (awstats,webalizer) both of'em doesnt work , it get stuck in connecting... any help please ?

 

[Wikibear]

Try this:

https://kb.odin.com/en/126566

 

[marwen]

Try this:

https://kb.odin.com/en/126566

thnx alot that fixed the problem, also I did forced it to update the statistics with
/usr/local/psa/admin/sbin/statistics --calculate-all

 

[Wikibear]

There are many solutions. If you use AWStats try this


/usr/local/psa/admin/sbin/webstatmng --set-configs --stat-prog=awstats --domain-name=yourdomain.tld

Thereafter

/usr/local/psa/admin/sbin/statistics

Or try to repair Plesk with bootstrapper

/usr/local/psa/bootstrapper/pp12.5-bootstrapper/bootstrapper.sh

PP12.5 is the version. Maybe you need to change to the right version.

 

[marwen]

There are many solutions. If you use AWStats try this

/usr/local/psa/admin/sbin/webstatmng --set-configs --stat-prog=awstats --domain-name=yourdomain.tld

Thereafter

/usr/local/psa/admin/sbin/statistics

Or try to repair Plesk with bootstrapper

/usr/local/psa/bootstrapper/pp12.5-bootstrapper/bootstrapper.sh

PP12.5 is the version. Maybe you need to change to the right version.

thnx alot, the 1st solution worked fine with forcing to update the statistics.
PS: I have PP 12.5

 

[Wikibear]

Are your problem solved?

 

[marwen]

Are your problem solved?

Yes my problem is solved. Thank you again.