Error only with backup files stored in FTP

[satoshy86]

Hi,
i have a problem with plesk and backup management.

Configuration: Plesk Panel 11.5.30, microupdate #42 (last at the moment), Debian 6.0.9 x64

Problem: Backup made on the server repository works as expected, otherwise backup saved on external FTP server, both manual and scheduled reports the following error if i try to copy them to local repository: Error: The file you are trying to upload is not a valid backup file.
This is the situation on each of my domains configured (about 70).

Periodically i check backups and at last check i found this problem.

I have found where is the problem, but i dont know how to resolve:
Looking into backup saved on FTP the directory structure is wrong.
The correct structure is:

Backup_Archive.tar
---> backup_DOMAINNAME_info_DATE.xml
---> backup_DOMAINNAME_TYPEOFDATA_DATE.tgz
---> .discovered/
---------> others files and directories

Otherwise backup saved on FTP have the following structure:

Backup_Archive.tar
--->domains/
------> DOMAINNAME/
----------> backup_DOMAINNAME_info_DATE.xml
----------> backup_DOMAINNAME_TYPEOFDATA_DATE.tgz
----------> .discovered/
---------------> others files and directories

I dont know why plesk backup manager add 2 others levels of directories to backup archives. If i extract the data and re-create the archive with the correct directory structure the backup is recognized (without a valid signature) and restored without problem.

Any suggestion???

 

[MMarcus]

I have the same problem

if I try to recover a backup from my FTP archive or just move it to the archive server, I get the following error

"The file you are trying to upload is not a valid backup file."

I think that the problem is one of the last updates because some old backup file (I tried it with a file of the March 9, 2014) are restored and successfully moved frm FTP archive


So CentOS 6.5 (Final)
plesk 11.5.30 #42
let me know

best regards
Tuteri Marco

 

[satoshy86]

Hi Marco,
do you have manually extracted backups to check folder structure?

Is there the same wrong folder structure or not?

Best regards

 

[MMarcus]

old backup file (March 26, 2014) are restored and successfully moved frm FTP archive and have this structure

Backup_Archive_1403260035.tar

.discovered
databases
Backup_Archive_apache-files_1403260035.tgz
Backup_Archive_info_1403260035.xml
Backup_Archive_logs_1403260035.tgz
Backup_Archive_mn_1403260035.tgz
Backup_Archive_statistics_1403260035.tgz
Backup_Archive_user-data_1403260035.tgz

backup files created today that do not work have this structure

Backup_Archive_1404230035.tar

clients
------->clientsNAME
------------------->domains
--------------------------->domainsNAME
.discovered
databases
Backup_Archive_apache-files_1404230035.tgz
Backup_Archive_info_1404230035.xml
Backup_Archive_logs_1404230035.tgz
Backup_Archive_mn_1404230035.tgz
Backup_Archive_statistics_1404230035.tgz
Backup_Archive_user-data_1404230035.tgz

sorry for my english
best regards
Tuteri Marco

 

[satoshy86]

Thank you for reply.
Very similar issue.

Maybe someone have same problem but did not know since until there is no try to restore a backup everythings works fine.

 

[satoshy86]

Here a ticket with the workaround described by me:

http://kb.parallels.com/en/121288

and seems there is a solution with update #43:

http://download1.parallels.com/Plesk/PP11/parallels-plesk-panel-11.5-linux-updates-release-notes.html#11530u43