Resolved Error open_basedir after update 12.5 to 17 Onyx

[psyche699]

Hello al,

I have a error during update plesk 12.5.30 to 17.0.17, with Roundcube.

PHP Warning:  realpath(): open_basedir restriction in effect. File(/usr/share/psa-roundcube) is not within the allowed path(s): (/var/www/vhosts/domain.com/httpdocs) in /usr/share/psa-roundcube/bin/update.sh on line 22
PHP Warning:  require_once(): open_basedir restriction in effect. File(/program/include/clisetup.php) is not within the allowed path(s): (/var/www/vhosts/domain.com/httpdocs) in /usr/share/psa-roundcube/bin/update.sh on line 24
PHP Warning:  require_once(/program/include/clisetup.php): failed to open stream: Operation not permitted in /usr/share/psa-roundcube/bin/update.sh on line 24
PHP Fatal error:  require_once(): Failed opening required '/program/include/clisetup.php' (include_path='.:/usr/share/pear:/usr/share/php') in /usr/share/psa-roundcube/bin/update.sh on line 24

The error is clear, but, i dont know to solve this...
Pleas i need help ASAP..

Thanks

 

[Bitpalast]

With what user are you signed on to the console and which command did you run that produces the output?

 

[psyche699]

With the root, im connect in ssh, and i use :
sudo su
and after update.sh

 

[psyche699]

i test without root user

I have a multiple error :

PHP:  syntax error, unexpected '(' in /etc/php.ini on line 365

Warning: realpath(): open_basedir restriction in effect. File(/home) is not within the allowed path(s): (/var/log/plesk-roundcube:/usr/share/psa-roundcube:/var/www/vhosts/domain.com


; This directive allows you to disable certain functions for security reasons.
; It receives a comma-delimited list of function names. This directive is
; *NOT* affected by whether Safe Mode is turned On or Off.
; http://php.net/disable-functions
disable_functions =

; This directive allows you to disable certain classes for security reasons.
; It receives a comma-delimited list of class names. This directive is
; *NOT* affected by whether Safe Mode is turned On or Off.
; http://php.net/disable-classes
disable_classes =

; Colors for Syntax Highlighting mode.  Anything that's acceptable in
; <span style=color: ???????> would work.
; http://php.net/syntax-highlighting
;highlight.string  = #DD0000
;highlight.comment = #FF9900
;highlight.keyword = #007700
;highlight.default = #0000BB
;highlight.html    = #000000

;  in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_config.php on line 235

Warning: realpath(): open_basedir restriction in effect. File(/home) is not within the allowed path(s): (/var/log/plesk-roundcube:/usr/share/psa-roundcube:/var/www/vhosts/domain.com


; This directive allows you to disable certain functions for security reasons.
; It receives a comma-delimited list of function names. This directive is
; *NOT* affected by whether Safe Mode is turned On or Off.
; http://php.net/disable-functions
disable_functions =

; This directive allows you to disable certain classes for security reasons.
; It receives a comma-delimited list of class names. This directive is
; *NOT* affected by whether Safe Mode is turned On or Off.
; http://php.net/disable-classes
disable_classes =

; Colors for Syntax Highlighting mode.  Anything that's acceptable in
; <span style=color: ???????> would work.
; http://php.net/syntax-highlighting
;highlight.string  = #DD0000
;highlight.comment = #FF9900
;highlight.keyword = #007700
;highlight.default = #0000BB
;highlight.html    = #000000

;  in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_config.php on line 235
ERROR: Configuration error. Unsupported database driver: [centos@ ~]$

 

[Bitpalast]

You have at least two critical issues.
a) "PHP: syntax error, unexpected '(' in /etc/php.ini on line 365"
b) "ERROR: Configuration error. Unsupported database driver:"

On a) Check what's wrong in line 365 of your /etc/php.ini file and correct it.
On b) Remove and reinstall webmail from your server, for example by GUI "Updates & Upgrades".

In this case I suggest to run
# plesk repair installation
too, but only after (a) has been fixed, because else there can be further issues because the php.ini file cannot be interpreted correctly.

 

[psyche699]

Thanks Peter for you're help !

on a) the connection on database is correct, and all is correct too.

On n) i try this, and now i have access on webmail.
But, i have a other probleme, before i have configured the roundcube for use with the plugin enigma.

I having to check all configuration,/ chown/chmod/open_basedir. But now, i have a error for import or generate key :

Impossible to generate a key/import the key.

I search on the log, but nothing trace...

Please help me...

 

[Bitpalast]

I suggest to post this other issue you are now experiencing on a different forum, because neither Roundcube, nor the enigma plugin for Roundcube is actually part of Plesk. Plesk is delivering Roundcube, yes, but it is a third party component that is not managed by Plesk. If you experience issues with using Roundcube or expanding it with extras, this would actually be something a Roundcube expert will need to look into. It's not a Plesk issue (one of my favorite sentences on here ...)

 

[psyche699]

Thanks you very much,

This Thread is solved.

Best Regards