Error opening Panel after upgrade to Plesk 12.0.18

[analyze]

I have a V-Server account with Strato and just upgraded to 12.0.18 through the panel updater. The installation completed successfully, at least the installer gave me no error.
After the installation I tried to login and got the following error (I wasn't able to enter my credentials..):



I tried to repair permissions with:

 /usr/local/psa/bin/repair --restore-vhosts-permissions

which worked and I could now login. The Panel opened with the following error:



I can access certain areas of the panel without error (i.e. tools and settings etc, but I get the error when I try to access the control panel for single domains etc...)

Here an extract from the panel.log

[17-Jun-2014 19:49:12 Europe/Berlin] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0
trace: #0 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(105): LockManagerClient->__construct()
#1 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(182): Plesk\Lock\Manager_Hierarchical->_getClient()
#2 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(146): Plesk\Lock\Manager_Hierarchical->_applyLockIfFree('', Object(Plesk\Lock\Resource))
#3 /opt/psa/admin/plib/Lock/Manager.php(97): Plesk\Lock\Manager_Hierarchical->lockIfFree(Object(Plesk\Lock\Resource), '')
#4 /opt/psa/admin/plib/Lock.php(56): Plesk\Lock\Manager->lockIfFree(1, Array, '')
#5 /opt/psa/admin/plib/Template/Configuration/Applier.php(74): Plesk\Lock::writeIfFree(Object(Plesk\Lock\Object_Service), '', Array)
#6 /opt/psa/admin/plib/CommonPanel/Controller/Helper/WebService.php(47): Template_Configuration_Applier::blockStartTransaction()
#7 /opt/psa/admin/application/admin/controllers/HomeController.php(179): CommonPanel_Controller_Helper_WebService::getFailedConfigurationError()
#8 /opt/psa/admin/application/admin/controllers/HomeController.php(44): Admin_HomeController->_prepareSystemOverview()
#9 /opt/psa/admin/externals/Zend/Controller/Action.php(516): Admin_HomeController->adminAction()
#10 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('adminAction')
#11 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#12 /opt/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#13 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#14 {main}

[2014-06-17 19:49:12] ERR [panel] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0

any ideas??

 

[sid61]

I have exactly the same Problem !
Are there any Ideas to solve ?
Regards Sven

 

[MisterU]

Could you show output:
1) ls -lR /var/lock/lmlib/
2) rpm -q sw-engine plesk-lmlib
3) ls -la /dev/shm/

 

[analyze]

Sorry, I obmitted that I'm running Ubuntu. rpm -q obviously doesn't do anything on my system... (I substituted the command with "dpkg -s sw-engine plesk-lmlib", I hope that's ok...)
here is the output:

# ls -lR /var/lock/lmlib/
/var/lock/lmlib/:
insgesamt 0
drwxrwx--- 3 root lock-manager 140 Jun 17 19:48 container_locks

/var/lock/lmlib/container_locks:
insgesamt 0
-rw-rw---- 1 root lock-manager   0 Jun 17 19:48 authorizer.lock
-rw-rw---- 1 root lock-manager   0 Jun 17 19:48 container.lock
drwxrwx--- 4 root lock-manager 120 Jun 17 19:48 root
-rw-rw---- 1 root lock-manager   0 Jun 17 19:48 root.lock
-rw-rw---- 1 root lock-manager   0 Jun 17 19:48 sleep_storage.lock

/var/lock/lmlib/container_locks/root:
insgesamt 0
drwxrwx--- 3 root lock-manager 80 Jun 17 19:48 global
-rw-rw---- 1 root lock-manager  0 Jun 17 19:48 global.lock
drwxrwx--- 3 root lock-manager 80 Jun 17 19:48 node.1
-rw-rw---- 1 root lock-manager  0 Jun 17 19:48 node.1.lock

/var/lock/lmlib/container_locks/root/global:
insgesamt 0
drwxrwx--- 2 root lock-manager 100 Jun 18 01:21 service
-rw-rw---- 1 root lock-manager   0 Jun 17 19:48 service.lock

/var/lock/lmlib/container_locks/root/global/service:
insgesamt 0
-rw-rw---- 1 root lock-manager 0 Jun 17 19:48 config.lock
-rw-rw---- 1 root lock-manager 0 Jun 18 01:21 tasks.lock
-rw-rw---- 1 root lock-manager 0 Jun 17 20:10 web.lock

/var/lock/lmlib/container_locks/root/node.1:
insgesamt 0
drwxrwx--- 2 root lock-manager 60 Jun 17 19:48 service
-rw-rw---- 1 root lock-manager  0 Jun 17 19:48 service.lock

/var/lock/lmlib/container_locks/root/node.1/service:
insgesamt 0
-rw-rw---- 1 root lock-manager 0 Jun 17 19:48 config.lock

and:

dpkg -s sw-engine plesk-lmlib
Package: sw-engine
Status: install ok installed
Priority: extra
Section: web
Installed-Size: 41832
Maintainer: Parallels <[email protected]>
Architecture: i386
Version: 2.13.8-ubuntu1204.201406021425
Depends: libaps (>= 1.0.7), libc-client2007e, libc6 (>= 2.15), libcurl3 (>= 7.16.2-1), libfreetype6 (>= 2.2.1), libgcc1 (>= 1:4.1.1), libicu48 (>= 4.8-1), libidn11 (>= 1.13), libjpeg62 (>= 6b1), libmcrypt4, libpng12-0 (>= 1.2.13-4), libpq5 (>= 9.0~), libssl1.0.0 (>= 1.0.0), libstdc++6 (>= 4.6), libuuid1 (>= 2.16), libxml2 (>= 2.7.4), libxmlrpc-c++4, libxmlrpc-core-c3, libxslt1.1 (>= 1.1.25), plesk-lmlib (>= 0.0.4), zlib1g (>= 1:1.2.3.3.dfsg)
Conffiles:
 /etc/init.d/sw-engine 232d2649351fbca7b0b7691b5d57af09
 /etc/sw-engine/sw-engine-fpm.conf fffce8c521db483060d9ba7e38867c79
Description: Plesk panel interpreter

Package: plesk-lmlib
Status: install ok installed
Priority: extra
Section: libs
Installed-Size: 2852
Maintainer: Parallels <[email protected]>
Architecture: i386
Version: 0.0.5-591.14061014
Depends: libc6 (>= 2.4), libgcc1 (>= 1:4.1.1), libstdc++6 (>= 4.6), sw-libboost-filesystem1.54.0, sw-libboost-system1.54.0
Description: Plesk Lock manager connector library

and

ls -la /dev/shm/
insgesamt 8
drwxrwxrwt 2 root root 4096 Jan 24  2013 .
drwxr-xr-x 7 root root 4096 Jun 17 19:47 ..

 

[IgorG]

Please read PM from me.

 

[dakonr]

Same Setup (Strato, vServer running Ubuntu, Plesk after Upgrade)
Same Problem
Same Output.

Can I get some help please? Thanks!

 

[dakonr]

Are there any solutions out there? I can't work with the Server anymore. No new customers, domains or settings avaliable. I need a fix as soon as possible.

If you need some logfiles, maybe I can help you.

Thanks!

 

[analyze]

The support team contacted me and it took them a night to fix it.
The info they gave me, is that they had to install a never version of mariadb from http://autoinstall.plesk.com. After that I could login into the control panel as well as into the panel for the individual domains.
Everything seemed fine after that until I started running into different problems. Backups failed for example. I ended up wiping the whole server and reinstalling everything fresh.

All good now. My advice: wipe your server and reinstall...

 

[dakonr]

Oh that's a lot of work.

Wich directorys are requiered to backup before reinstall?
Mail, Web, Database?

 

[mdages]

I have the same problem, with same setup (Strato vServer, Ubuntu)
Upgrade says successful, but I got the same error.

Internal error: Permission denied
Message Permission denied
File Hierarchical.php
Line 105
Type Exception

A fresh reinstall is no solution to me.
What is wrong here? Need help, plz.

 

[RonnyM]

Same setup (Strato vServer, Ubuntu), same problem. Need also help, please!

 

[fogelf]

Same setup (Strato vServer, Ubuntu), same problem. Need also help, please!

chmod 1777 /dev/shm

 

[Petrou Net]

We have the same problem on a dedicated server running CentOS 5.
We can't login. The following error message is displayed:

Error: Exception
Permission Denied.

/dev/shm is mounted as tmpfs file system, the exact line in /etc/fstab is:
tmpfs /dev/shm tmpfs defaults,nosuid,noexec 0 0

http://kb.parallels.com/en/122077 did not help at all.
Running "/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair" didn't fix the issue.
Running "/usr/local/psa/bin/repair --restore-vhosts-permissions" allowed us to login (thanks analyze), but the following error is displayed on the start page:

Internal error: Permission denied
Message Permission denied
File Hierarchical.php
Line 105
Type Exception

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Search for related Knowledge Base articles

If the server is restarted, we can't login without running "/usr/local/psa/bin/repair --restore-vhosts-permissions" again.

Parallels, what on earth are you doing? Your updater recommended updating to Plesk 12, and then practically the server broke.
Are you trying to make your customers walk away or something?

 

[IgorG]

What is output of

# mount | grep shm

command?

 

[Petrou Net]

Hi IgorG

# mount | grep shm
tmpfs on /dev/shm type tmpfs (rw,noexec,nosuid)

Also,
cat /etc/fstab | grep shm
tmpfs /dev/shm tmpfs defaults,nosuid,noexec 0 0

 

[IgorG]

On my test Plesk 12 server I see:

# cat /etc/fstab
none /dev/pts devpts rw,gid=5,mode=620 0 0
none /dev/shm tmpfs defaults 0 0

# mount | grep shm
none on /dev/shm type tmpfs (rw,relatime)

 

[Petrou Net]

IgorG
changed the line in /etc/fstab to:
none /dev/shm tmpfs defaults 0 0
And executed:
mount -o remount /dev/shm
service psa restart

However when trying to login:

ERROR: Exception
Permission denied

Search for related Knowledge Base articles

Also,
df -h | grep shm
tmpfs 2.0G 16K 2.0G 1% /dev/shm


cat /etc/fstab | grep pts
devpts /dev/pts devpts gid=5,mode=620 0 0

 

[IgorG]

Check output of

# getenforce

command. It should be 'Disabled'.

 

[Petrou Net]

It is disabled.

# getenforce
Disabled

 

[IgorG]

Ask support here - http://www.parallels.com/products/plesk/free-assistance/