ERROR: PleskFatalException on upgrade to 8.2

[vesterman]

I upgraded plesk from 8.1 to 8.2 using the installer. No errors now when I try to access plesk I get this error. Tried to reinstall the software, but it won't saying all is up to date, no further updates required.

ERROR: PleskFatalException


StatInfo->getProductVersion failed: file_get_contents() failed:

--------------------------------------------------------------------------------

0: /usr/local/psa/admin/plib/common_func.php3:156
psaerror(string 'StatInfo->getProductVersion failed: file_get_contents() failed: ')
1: /usr/local/psa/admin/plib/common_func.php3:40
getProductNameVersion()
2: /usr/local/psa/admin/htdocs/login.php3:32

 

[vesterman]

Tried update to Plesk 8.2.1

Tried to update to plesk 8.2.1 to see if it fixed the problem....
Here is the end of the install cycle;

Checking for the group 'psacln'...
Group 'psacln' already exists

Checking for the system groups and users necessary for Apache...
Checking for the group 'apache'...
Group 'apache' already exists

Checking for the user 'apache'...
User 'apache' already exists

Unable to determine version or build number of Plesk installed. It is impossible
to upgrade Plesk to version 8.2.1.
To install new version without data saving remove '/usr/local/psa' directory
manually. Please backup all data before removing if it need.
error: %pre(psa-8.2.1-fc2.build82070918.10) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping psa-8.2.1-fc2.build82070918.10
Trying to establish test connection... connected
done
Trying to establish test connection... connected
Trying to upgrade persistent database storage... done
ERROR: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
[root@evaluebuy httpdocs]#

And the software is inoperable. now https://72.22.74.53:8443 just brings up Internet explorer cannot display the page.
I can view my site http://www.evaluebuy.com with Explorer, but not with Firefox. Can people who view this thread tell me if the site comes up in their browser? if not it will quickly expedite me into giving my meagre earnings and own personal money to pay swsoft to fix it.