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ERROR: PleskFatalException "Owner not defined"

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by BlackMoon, Jan 18, 2011.

  1. BlackMoon

    BlackMoon Basic Pleskian

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    WindowsServer Web 2008 R2
    Plesk 10.0.1


    ERROR: PleskFatalException
    Owner not defined

    Additionally, an exception has occurred while trying to report this error: PleskFatalException
    Owner not defined

    0: UserManager.php:73
    UserManager::getParenUser(object of type UserReseller)
    1: CommonUser.php:451
    CommonUser->getParentUser()
    2: elements.php3:1174
    getCustomPageTitle(object of type UserReseller)
    3: elements.php3:1107
    getPleskTitle(string '')
    4: index.php:180

    Yesterday works fine ... no changes "no upgardes for plesk or something" oO today i will login ... use username and Password ... then i see this


    Greetings
    BlackMoon
     
  2. BlackMoon

    BlackMoon Basic Pleskian

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    after the 3rd try to login ... now come this in LoginScreen :(

    Error: Element not found (see Attachments)

    EDIT:
    only the AdminUsername have this Problem.
    NormalUser can login
     

    Attached Files:

    Last edited: Jan 18, 2011
  3. IgorG

    IgorG Forums Analyst Staff Member

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    It looks like that Plesk database was not correctly upgraded during Plesk upgrade.
    Check it with

    select * from upgrade_history;

    and if you see problems with versions there try to use dbupgrade utility or contact support team if you can't fix it by yourself.
     
  4. BlackMoon

    BlackMoon Basic Pleskian

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    ok i will look ... but why can login yesterday .. the upgrade is ~15 weeks old. No Prob ... we do nothing ^^ *Bäm* can´t login ^^
     
  5. BlackMoon

    BlackMoon Basic Pleskian

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    +---------------------+--------------+------------+
    | upgrade_date | version_info | db_version |
    +---------------------+--------------+------------+
    | 2010-11-13 00:00:00 | 10.0.1.0 | 9.5.2.0 |
    +---------------------+--------------+------------+
    1 row in set (0.03 sec)
     
  6. BlackMoon

    BlackMoon Basic Pleskian

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    you have a KB Link for me ^^ ?
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    According to upgrade history it looks like database have been correctly updated.
    So, detailed investigation directly on server is required... Do you have something suspicious in Windows Event Viewer?
     
  8. BlackMoon

    BlackMoon Basic Pleskian

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    ok i was too fast ^^ ups
    i look on KB Book on ParaSite ^^ http://kb.odin.com/en/7037

    but .. upgradetool say ...

    d:\Plesk\admin\bin>dbupgrade.exe --upgrade --from-version=9.5.2 --to-version=10.0.1
    Can't execute DROP TABLE BillingCache: MySql error 1051:Unknown table 'billingcache'

    ^^ frist try ...

    The EventViewer is clear ... only the "normal" errors from w3wp.exe (IIS AppPool endet)
     
  9. BlackMoon

    BlackMoon Basic Pleskian

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    Igor?
    Some ideas ?
     
  10. IgorG

    IgorG Forums Analyst Staff Member

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    You shouldn't upgrade database because you have already 10.0.1.0 version.
    It is difficult to say what is wrong there without access to server and detailed investigation. Maybe someone who had the same problem can help? Or contact support team if it is really urgent for you.
     
  11. BlackMoon

    BlackMoon Basic Pleskian

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    only the Admin cannot login .. reseller and DomainUser can login ^^

    You need access to the server? No Problem :) i trust the Parallels Team :)
    I can made a User for you and send it via PM or mail if you want this :)
     
  12. IgorG

    IgorG Forums Analyst Staff Member

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    Sorry, I'm not supporter and I haven't permissions for login to customer's servers. Only support team guys have it.
     
  13. BlackMoon

    BlackMoon Basic Pleskian

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    ok :)

    but you are not a supporter ? ;) what you doing here ? ^^ i think Support :D

    what ever, you make good job here ... thanks for the answers :)
    i make a Ticket over my Liz Provider.
     
  14. IgorG

    IgorG Forums Analyst Staff Member

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    BlackMoon,

    Thank you for your kind words about my humble work here :)
     
  15. BlackMoon

    BlackMoon Basic Pleskian

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    ok some investigations an i found the error ... ^^

    it is the sso ^^ ahhh i hate this tool *grr* sso -d and i can login.

    IgorG some ideas for repair this tool?
     
  16. IgorG

    IgorG Forums Analyst Staff Member

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    Try to search "sso" for "Parallels Plesk Panel for Windows" product in http://kb.odin.com There are some solution and maybe it will help you.
     
  17. JoseSPAIN

    JoseSPAIN Basic Pleskian

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    I have the same error, how do you solve?
     
  18. BlackMoon

    BlackMoon Basic Pleskian

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    sso -d helps :)

    look for my last post here :)

    i wrote it last Time :)
     
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