Error: pmm utility 'PMMCli' raised an exception. Error code is: -1

[ThanhN]

Windows Server 2008r2 sp1
Plesk Panel 11.5

in Back Up Data Related to the Subscription

I have this error

Error: pmm utility 'PMMCli' raised an exception. Error code is: -1
See pmmcli.log to find out detailed information on this

How can i fix this problem ?
Thank you

 

[IgorG]

Have you found something much more informative in the mentioned pmmcli.log file?

 

[ThanhN]

Have you found something much more informative in the mentioned pmmcli.log file?

Thank you for your answer. This is my pmmcli.log.
Thank you IgorG

[2013-09-02 13:12:16.969|16176] DEBUG: LOG: custom log C:\Program Files (x86)\Parallels\Plesk\PMM\logs\backup-2013-09-02-13-12-16-358\backup.log
[2013-09-02 13:12:16.969|16176] INFO: Executing <subprocess[12844] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesk_agent_manager.exe domains-id --get-size --session-path=C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\sessions\\2013-09-02-131216.240 1516'>
[2013-09-02 13:12:19.091|16176] INFO: Subprocess raised ExecuteException: Subprocess <subprocess[12844] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesk_agent_manager.exe domains-id --get-size --session-path=C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\sessions\\2013-09-02-131216.240 1516'> was finished with exit code -1
== STDOUT ====================
********** Exception handled start **********
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at psa9dumpagent.Psa9Structure.GetAccountNameFromId(String accountId)
at psa9dumpagent.Psa9Structure.Init()
at psa102dump.PsaDumpEnv.getPsaStructure()
at psadumpagent.DumpEnv.get_defaultBackupOwnerGuid()
at psadumpagent.DumpEnv.init(DumpParams _params)
at psadumpagent.DumpEnv..ctor(DumpParams _params)
at plesk_agent_manager.Program._Main(String command, String sessionPath, List`1 arguments)
at plesk_agent_manager.Program.Main(String[] args)
********** Exception handled end **********

== STDERR ====================

[2013-09-02 13:12:19.107|16176] CRITICAL: PMMUtility exception:
Subprocess <subprocess[12844] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesk_agent_manager.exe domains-id --get-size --session-path=C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\sessions\\2013-09-02-131216.240 1516'> was finished with exit code -1
== STDOUT ====================
********** Exception handled start **********
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at psa9dumpagent.Psa9Structure.GetAccountNameFromId(String accountId)
at psa9dumpagent.Psa9Structure.Init()
at psa102dump.PsaDumpEnv.getPsaStructure()
at psadumpagent.DumpEnv.get_defaultBackupOwnerGuid()
at psadumpagent.DumpEnv.init(DumpParams _params)
at psadumpagent.DumpEnv..ctor(DumpParams _params)
at plesk_agent_manager.Program._Main(String command, String sessionPath, List`1 arguments)
at plesk_agent_manager.Program.Main(String[] args)
********** Exception handled end **********

== STDERR ====================

Traceback (most recent call last):
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2491, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2354, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 164, in doActivity
result = self.processor.doActivity()
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 1349, in doActivity
raise PMMUtilityException('PMMCli', x)
PMMUtilityException: PMMCli was finished with exit code -1

[2013-09-02 13:12:19.107|16176] INFO: Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>1000</errcode>
<errmsg>pmm utility 'PMMCli' raised an exception. Error code is: -1
See pmmcli.log to find out detailed information on this</errmsg>
</response>

 

[IgorG]

System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.

Check it: http://kb.parallels.com/en/114835

 

[ThanhN]

Check it: http://kb.parallels.com/en/114835

Thank you for your KB.
This link http://kb.parallels.com/en/114835 was resolved my problem.

Thanks for your understand IgorG

 

[ShrikrushnaW]

Thank you for your KB.
This link http://kb.parallels.com/en/114835 was resolved my problem.

Thanks for your understand IgorG

Please provide the detailed step by step solution thanks

 

[ThanhN]

Please provide the detailed step by step solution thanks

Hello ShrikrushnaW, exactly this problem was resolved by Parallels Support .

Please submit ticket ticket to get support from Parallels

 

[ShrikrushnaW]

Hello ShrikrushnaW, exactly this problem was resolved by Parallels Support .

Please submit ticket ticket to get support from Parallels

i am unable cause my reseller is not answering my call nor emails