ERROR: Restore the BackUp (Help please)

[emperor]

When you try to restore the system completely, an error occurs.
The system installed new.

 

[IgorG]

Any additional detail from restore logs?

 

[emperor]

Yes of course

[2016-02-08 17:59:42] ERR [panel] exception 'PleskFatalException' with message 'Unsupported object type 'plan-item'' in /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php:300
Stack trace:
#0 /usr/local/psa/admin/plib/backup/Conflicts/Resolver/DeployerActionsApplier.php(269): backup_Conflicts_PleskDataManager->objectAlreadyExists(Object(DOMElement), NULL)
#1 /usr/local/psa/admin/plib/backup/Conflicts/Resolver/DeployerActionsApplier.php(347): backup_Conflicts_Resolver_DeployerActionsApplier->_resolveTimingConflict(Object(DOMElement), true, 'overwrite')
#2 /usr/local/psa/admin/plib/backup/Conflicts/Resolver/DeployerActionsApplier.php(312): backup_Conflicts_Resolver_DeployerActionsApplier->_processResolution(Object(DOMElement), 'overwrite', true, Array, true)
#3 /usr/local/psa/admin/plib/backup/Conflicts/Resolver/DeployerActionsApplier.php(165): backup_Conflicts_Resolver_DeployerActionsApplier->_resolveTimingConflict(Object(DOMElement), true, 'overwrite')
#4 /usr/local/psa/admin/plib/backup/Conflicts/Resolver.php(325): backup_Conflicts_Resolver_DeployerActionsApplier->applyPolicy(Object(DOMDocument), true)
#5 /usr/local/psa/admin/plib/backup/Conflicts/ResolverAbstract.php(28): backup_Conflicts_Resolver->_applyChanges(Object(DOMDocument), true, 'admin', 'admin')
#6 /usr/local/psa/admin/plib/backup/Conflicts/Resolver.php(101): backup_Conflicts_ResolverAbstract->resolveConflictsInDumpPart('/usr/local/psa/...', true)
#7 /usr/local/psa/admin/plib/backup/Conflicts/ConflictsRunner.php(87): backup_Conflicts_Resolver->resolveConflicts()
#8 /usr/local/psa/admin/plib/backup/Conflicts/Runner.php(12): ConflictsRunner::run(Array)
#9 {main}
[2016-02-08 17:59:42] ERR [panel] pmm utility 'Conflict Resolver' raised an exception. Error code is: 1
See pmmcli.log to find out detailed information on this

 

[Dmitry Y.]

It is a bug. I'll report it to the Plesk team.
As a workaround open the dump root XML file at /var/lib/psa/dumps and search for tag "plan-item" inside the tag "account-templates"
Remove it with its content.
It should help.
plan-item is related to the Service Plans > Additional Services menu in the Panel. As soon as you remove it from backup it will not be restored and will be unchanged

 

[emperor]

It is a bug. I'll report it to the Plesk team.
As a workaround open the dump root XML file at /var/lib/psa/dumps and search for tag "plan-item" inside the tag "account-templates"
Remove it with its content.
It should help.
plan-item is related to the Service Plans > Additional Services menu in the Panel. As soon as you remove it from backup it will not be restored and will be unchanged.

Дмитрий, к сожалению восстановление проходит с ошибками( Даже когда я удаляю свои службы из "Service Plans > Additional Services menu in the Panel"

 

[Dmitry Y.]

Падает рестарт nginx. Нужно перезапустить nginx вручную (# service nginx restart) и посмотреть, что за сообщение об ошибке.
Скорее всего конфликт по портам с апачём.

 

[IgorG]

@emperor @Dmitry Y. Please use English, default language of this forum, for the convenience of other forum users. Thanks.

 

[emperor]

Нужно перезапустить nginx вручную (# service nginx restart) и посмотреть, что за сообщение

Dmitry,
I don't quite understand why this is happening.
Prompt where to dig?

 

[Dmitry Y.]

Binding to 192.168.0.10:80 failed. It is the main reason
Try to contact support, who is able to solve such problem directly on your environment

 

[emperor]

Binding to 192.168.0.10:80 failed. It is the main reason
Try to contact support, who is able to solve such problem directly on your environment

Ok! Thanks!