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Error suspending domains during backup

KamilR

Basic Pleskian
After upgrading to 10.4.4, every backup task gives error: "Turn off domain failed: Bad session type." for every domain.
 
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

10.4.4, Debian 6 x64

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE

Turn on scheduled backups and check "Suspend domains until backup task is completed". Backup will be completed but with a list of "Turn off domain failed: Bad session type." errors for every domain.

ACTUAL RESULT

Backup created, but with errors.

EXPECTED RESULT

Backup created without any errors.

ANY ADDITIONAL INFORMATION

Backup log:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2011-11-17-040308.499/migration.result">
<object name="XXX" type="client">
<object name="XXX" type="domain">
<message id="3cc43647-26b8-4385-8983-f7a79c4805d9" severity="warning" code="SuspendFailed">
<description>The domain 'XXX' was not suspended during backup!</description>
</message>
<message id="7157e35e-0991-48b3-887b-5ef0fd3284e5" severity="error" code="UtilityError">
<description>Cannot suspend domain 'XXX' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
</object>

... for every domain
 
Thank you for report. I have forwarded it to developers. I will keep this thread updated with results of investigation.
 
I've tried to reproduce the issue - is not reproducing here. Could you please provide me with the following information:
1. Does simple (non-scheduled) backup work?
2. Was it upgrade? If yes - from which Plesk version you have upgraded?
 
I can confirm the error in non-scheduled backups. I also confirm disabled DNS service for random domains after the backup (tooltip in DNS control panel says the domain has been disabled).
I have upgraded the panel from 10.3.1

Without 'disable domains' everything is ok.
 
The same problem exists with clean installation of the latest verion and migrating data from 10.4.4 #7.
 
Hi,

I confirm, since upgrade to 10.4.4, I have same problem when backuping, all my subdomains are suspended !?

Please find enclosed last log file (renamed to be enclosed).

Thx by advance for any clue to correct this problem !

Rgds,
 

Attachments

  • logfile.txt
    4.9 KB · Views: 3
  • 2012-01-02_102446.png
    2012-01-02_102446.png
    33.2 KB · Views: 16
Last edited by a moderator:
Same problem

Hello.

I have the same problem after upgrading from 10.3 to 10.4.
My server does automatic backups every night, and i have turned on the option for suspending domains while backup.
After this is done, some domain aliases wont be activated again after the backup is done.

I retrieve this status report:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-01-11-032501.595/migration.result">
<object name="knut.mork" type="client">
<object name="ontimebemanning.no" type="domain">
<message id="f62b1a73-164e-416a-8fd8-fa01d756cd9f" severity="warning" code="SuspendFailed">
<description>The domain 'ontimebemanning.no' was not suspended during backup!</description>
</message>
<message id="d32479a8-75d6-46ee-8835-2b67f5108d50" severity="error" code="UtilityError">
<description>Cannot suspend domain 'ontimebemanning.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
</object>
<object name="simen.navarsete" type="client">
<object name="volvoklubbentrondelag.no" type="domain">
<message id="3965f3b5-457c-4877-807d-e22a13701d76" severity="warning" code="SuspendFailed">
<description>The domain 'volvoklubbentrondelag.no' was not suspended during backup!</description>
</message>
<message id="f19ab61c-fc92-4700-8c47-d544d43e6e6b" severity="error" code="UtilityError">
<description>Cannot suspend domain 'volvoklubbentrondelag.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
</object>
<object name="vegar.granheim" type="client">
<object name="viersterk.no" type="domain">
<message id="f96e26a3-6213-42de-8567-f12596d1262e" severity="warning" code="SuspendFailed">
<description>The domain 'viersterk.no' was not suspended during backup!</description>
</message>
<message id="b1cee2c4-9aea-49c0-89e9-d2e0ddc1b2d2" severity="error" code="UtilityError">
<description>Cannot suspend domain 'viersterk.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
</object>
<object name="itvault.no" type="domain">
<message id="56287856-3226-4c97-8b25-d7656375fe46" severity="warning" code="SuspendFailed">
<description>The domain 'itvault.no' was not suspended during backup!</description>
</message>
<message id="b874ec37-382b-4d56-8103-b4fb8dea05ef" severity="error" code="UtilityError">
<description>Cannot suspend domain 'itvault.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
<object name="itvault.no" type="hosting">
<object name="dev.itvault.no" type="domain">
<message id="acfcd3e4-ec46-40d5-829c-aeb4a72aef0c" severity="warning" code="SuspendFailed">
<description>The domain 'dev.itvault.no' was not suspended during backup!</description>
</message>
<message id="71928835-2f7c-4fff-8b63-0a55efdd04fb" severity="error" code="UtilityError">
<description>Cannot suspend domain 'dev.itvault.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
<object name="cayenne.itvault.no" type="domain">
<message id="ce6c0339-2467-46d3-885c-2d08847be483" severity="warning" code="SuspendFailed">
<description>The domain 'cayenne.itvault.no' was not suspended during backup!</description>
</message>
<message id="9ef22285-f9ec-4d96-8bef-3f25872ae856" severity="error" code="UtilityError">
<description>Cannot suspend domain 'cayenne.itvault.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
</object>
</object>
<object name="hawebdesign.no" type="domain">
<message id="540d9be8-01cc-4820-8fc4-026872705e77" severity="warning" code="SuspendFailed">
<description>The domain 'hawebdesign.no' was not suspended during backup!</description>
</message>
<message id="b46d4f67-22fb-4062-83cb-7ddebdb87c29" severity="error" code="UtilityError">
<description>Cannot suspend domain 'hawebdesign.no' (ErrorCode: 1, STDOUT:WebServerManager::reconfVhost() failed: Unable to load object of type PhDomain with id=25: Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
<object name="hawebdesign.no" type="hosting">
<object name="admin.hawebdesign.no" type="domain">
<message id="41c32119-b112-4ce6-8e70-aeea44cbe9d5" severity="warning" code="SuspendFailed">
<description>The domain 'admin.hawebdesign.no' was not suspended during backup!</description>
</message>
<message id="5a4ba2ba-6c04-4882-8bf6-a9a27d50974b" severity="error" code="UtilityError">
<description>Cannot suspend domain 'admin.hawebdesign.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
<object name="v1.hawebdesign.no" type="domain">
<message id="6580ab55-960c-47f1-89d3-6578acfdc516" severity="warning" code="SuspendFailed">
<description>The domain 'v1.hawebdesign.no' was not suspended during backup!</description>
</message>
<message id="55f46621-d5d3-45cb-86a6-4db8c4b1135f" severity="error" code="UtilityError">
<description>Cannot suspend domain 'v1.hawebdesign.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
<object name="dev.hawebdesign.no" type="domain">
<message id="4e76f85c-a325-46b6-8526-78fc4ca19c16" severity="warning" code="SuspendFailed">
<description>The domain 'dev.hawebdesign.no' was not suspended during backup!</description>
</message>
<message id="9a7994f8-c1e6-4e77-8048-673aa9099494" severity="error" code="UtilityError">
<description>Cannot suspend domain 'dev.hawebdesign.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
<object name="dev2.hawebdesign.no" type="domain">
<message id="4e442831-9f2c-4e40-84b2-875f362d2303" severity="warning" code="SuspendFailed">
<description>The domain 'dev2.hawebdesign.no' was not suspended during backup!</description>
</message>
<message id="8847ae1e-66a7-44ca-890d-a14c81152f56" severity="error" code="UtilityError">
<description>Cannot suspend domain 'dev2.hawebdesign.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
</object>
</object>
<object name="steelz.no" type="domain">
<message id="fdaf4701-0e71-403a-8e03-df46a2ee77b1" severity="warning" code="SuspendFailed">
<description>The domain 'steelz.no' was not suspended during backup!</description>
</message>
<message id="e7253044-4207-46ea-81b2-cffac369aa7e" severity="error" code="UtilityError">
<description>Cannot suspend domain 'steelz.no' (ErrorCode: 1, STDOUT:Turn off domain failed: Bad session type.
) [Error:]. This is not fatal error!</description>
</message>
</object>
</execution-result>
 
Try to use attached custom fix. File /opt/psa/admin/plib/class.Session.php should be replaced. Do not forget to backup original file just in case.
 

Attachments

  • class.Session.php.zip
    23.3 KB · Views: 33
Manuell backup worked for me with this fix without errors. thanks a lot.
 
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