Error: Unsupported combination of supplied password

[SalvadorS]

Hello,

When I migrate a client from Plesk 9.3 to Plesk 11.5.30 and then I update this client to a reseller, the client goes to reseller but I receive this error:

Error: Unsupported combination of supplied password type (sym) and account password type (crypt).

(I ignore it as it seems all is correct...)

Regards

 

[AlexanderP_]

Hello,

When I migrate a client from Plesk 9.3 to Plesk 11.5.30 and then I update this client to a reseller, the client goes to reseller but I receive this error:

Error: Unsupported combination of supplied password type (sym) and account password type (crypt).

(I ignore it as it seems all is correct...)

Regards

+1. The same story.

 

[AlexanderP_]

+2.
Migrate from Plesk 9.5.3 ( 1 Reseller + reseller`s client + cliens`s domain ) to 11.5.30 : NOT Migrate Client`s Domain.

in /usr/local/psa/PMM/rsessions/20131007172533825/conflict-detect.log :

[07-Oct-2013 17:25:29] Warning: Unable to find a backup file with the data for the domain . The data for the domain will not be restored.
[07-Oct-2013 17:25:29] Warning: Unable to find a backup file with the data for the domain . The data for the domain will not be restored.
....
and etc ....


in /usr/local/psa/PMM/rsessions/20131007172533825/migration.log

[2013-10-07 17:25:55.573|16426] INFO: Get map item: domain#testsoft3.ru -->
[2013-10-07 17:25:55.573|16426] INFO: Skip restoration of non-existent file ''. Object type 'domain' name 'testsoft3.ru'
[2013-10-07 17:25:55.573|16426] INFO: Deployer action: create
.....
<ok/>
<stdout>Unable to find the subscription testsoft3.ru. Access to Panel for this user is denied.
SUCCESS: User successfully created.
</stdout>
.....
.....
.....
and etc ...



Please tell: How to Fix Problems?

 

[rolo@]

I have exactly the same problem as the OP.

 

[Seven Internet]

We have the same problem

 

[ArtemF]

I've got same situation. plesk 9.5.4 to plesk 11.5.30, both a latest MUs:
2013-12-12T13:15:02+02:00 ERR (3) [panel]: Unsupported combination of supplied password type (sym) and account password type (crypt).
2013-12-12T13:15:02+02:00 ERR (3) [panel]: Some of the selected customers and subscriptions were not transitioned.
When this bug will be fixed?

 

[HMoellendorf87]

Hi all,

could you provide, if you done a direct upgrade or with version 10 between it?

 

[ArtemF]

Hi all,

could you provide, if you done a direct upgrade or with version 10 between it?

Hi HMoellendorf87,

I've transferred clients directly from 9th version.

 

[HMoellendorf87]

Which operating systems did you have?

 

[ArtemF]

Which operating systems did you have?

Plesk 9.5.4 on Centos 5.10 32bit, plesk 11.5.30 on Cloudlinux 6.5 64bit.

 

[HMoellendorf87]

Hi ArtemF,

please provide both files as attachment or send it to me by PM as I can analyze the files.
Thanks in advance.

 

[ArtemF]

Hi ArtemF,

please provide both files as attachment or send it to me by PM as I can analyze the files.
Thanks in advance.

HMoellendorf87,
I'm not quite sure what files do you mean.

 

[HMoellendorf87]

HMoellendorf87,
I'm not quite sure what files do you mean.

/usr/local/psa/PMM/rsessions/20131007172533825/conflict-detect.log
/usr/local/psa/PMM/rsessions/20131007172533825/migration.log
and any PMM.log file you could have.

 

[cyberjam]

I am experiencing the same issue. with Plesk 11.5.30 Update #28, Unsupported combination of supplied password type (sym) and account password type (crypt).

 

[/dev/null]

Does not look solved yet. I see 2014-01-21T13:07:28+01:00 ERR (3) [panel]: Unsupported combination of supplied password type (sym) and account password type (crypt)
in /usr/local/psa/admin/logs/panel.log

Plesk 11.5.30 Update #29

 

[/dev/null]

This issue is resolved after updating to MU#30 http://kb.parallels.com/en/119759