• The APS Catalog has been deprecated and removed from all Plesk Obsidian versions.
    Applications already installed from the APS Catalog will continue working. However, Plesk will no longer provide support for APS applications.
  • Please be aware: with the Plesk Obsidian 18.0.78 release, the support for the ngx_pagespeed.so module will be deprecated and removed from the sw-nginx package.

Error Unsuspending User

GOT-Jon

New Pleskian
We have a user that got suspended due to an expiration date. He has paid his bill and we are trying to unsuspend him, however, we are getting an error I have never seen before:

Error: The client account is still suspended for the following reason: i_client_off_backup_restore

Given the error, I looked at the client backup manager, and under pending tasks, he shows a backup task running that was started 20 days ago. However, no such process is running and the server has been rebooted since then.

How would I go about unsuspending this user?
 
Back
Top