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Resolved Error updating packages

abanico

abanico

New Pleskian
Server operating system version
CentOS Linux 7.9.2009
Plesk version and microupdate number
Plesk Obsidian 18.0.66, update 2
Hi all!

I have a server with Plesk 18.0.66 and Centos 7.9 (I haven't been able to update further because a problem with the updater and some MariaDB component, but that's material for another thread) and I have been able until today to update the system packages every time I see a notice in the dashboard, but today I saw the notice for updating 4 packages (ruby version updates for where I see) and Plesk returns this error:
  • Update utility stdout:
  • Loading mirror speeds from cached hostfile
  • * epel: mirrors.hostiserver.com
  • Retrieving key from https://autoinstall.plesk.com/plesk-2025-03-05.gpg
  • Update utility stderr:
  • 2025-04-05 20:46:52 INFO: pum is called with arguments: ['--update', '--json', '--', 'plesk-ruby2.7.7', 'plesk-ruby3.0.5', 'plesk-ruby3.1.3', 'plesk-ruby3.2.1']
  • 2025-04-05 20:46:54 INFO: updating packages: plesk-ruby3.1.3 plesk-ruby3.2.1 plesk-ruby3.0.5 plesk-ruby2.7.7
  • warning: /var/cache/yum/x86_64/7/plesk-ext-ruby/packages/plesk-ruby3.1.3-3.1.3-1centos.7.250313.1011.x86_64.rpm: Header V4 RSA/SHA1 Signature, key ID ce550e57: NOKEY
  • Importing GPG key 0xCE550E57:
  • Userid : "Plesk Team <[email protected]>"
  • Fingerprint: 6c19 1325 088e d83a 618e c0c2 e929 9045 ce55 0e57
  • From : https://autoinstall.plesk.com/plesk-2025-03-05.gpg
  • 2025-04-05 20:46:54 ERROR: Didn't install any keys
  • 2025-04-05 20:46:54 ERROR: Exited with returncode 1.
I've searched before posting in case anyone has this problem, but to not avail. ¿Anyone can throw me a hand with this?

Thanks!
 
Thank you very much.
Here are the exact error messages:
Per Mail:
Grund: 2025-04-17 06:25:51 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2025-04-17 06:25:54 ERROR: Apt cache fetch failed. Try to run the apt-get update command.
2025-04-17 06:25:54 ERROR:
2025-04-17 06:25:54 ERROR: Exited with returncode 1.

Per apt-get update:
root@server1:~# apt-get update
Hit:1 http://asi-fs-d.contabo.net/ubuntu jammy InRelease
Hit:2 http://asi-fs-d.contabo.net/ubuntu jammy-updates InRelease
Hit:3 http://asi-fs-d.contabo.net/ubuntu jammy-backports InRelease
Hit:4 Index of /pool/PSA_18.0.68_16616 jammy InRelease
Hit:5 Index of /ubuntu jammy-security InRelease
Hit:6 Index of /PHP74_17 jammy InRelease
Hit:7 Index of /PHP80_17 jammy InRelease
Hit:8 Index of /PHP81_17 jammy InRelease
Hit:9 Index of /PHP82_17 jammy InRelease
Hit:10 Index of /PHP83_17 jammy InRelease
Err:8 Index of /PHP81_17 jammy InRelease
The following signatures couldn't be verified because the public key is not av ailable: NO_PUBKEY E9299045CE550E57
Err:9 Index of /PHP82_17 jammy InRelease
The following signatures couldn't be verified because the public key is not av ailable: NO_PUBKEY E9299045CE550E57
Err:10 Index of /PHP83_17 jammy InRelease
The following signatures couldn't be verified because the public key is not av ailable: NO_PUBKEY E9299045CE550E57
Reading package lists... Done
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: Index of /PHP81_17 jammy InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY E9299045CE550E57
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: Index of /PHP82_17 jammy InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY E9299045CE550E57
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: Index of /PHP83_17 jammy InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY E9299045CE550E57
W: Failed to fetch http://autoinstall.plesk.com/PHP81_17/dists/jammy/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY E9299045CE550E57
W: Failed to fetch http://autoinstall.plesk.com/PHP82_17/dists/jammy/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY E9299045CE550E57
W: Failed to fetch http://autoinstall.plesk.com/PHP83_17/dists/jammy/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY E9299045CE550E57
W: Some index files failed to download. They have been ignored, or old ones used instead.
 
Thanx a lot, but rpm --import http://autoinstall.plesk.com/plesk.gpg works not on Ubuntu.
Sorry, but I also don't have enough experience to work with SSH commands (that's why I use Plesk) I can only say that I haven't had any problems with Updates for years.
Something went wrong with of 18.0.68 update 2.
Since I always install the new version updates to 18.0.69 after the first update (sometimes the first version is still buggy) I hope that my problems will be solved with 18.0.69 update 1.

Thanks to everyone and especially Sebahat.hadzhi.
But what she suggested for Ubuntu is too risky for me, as she also wrote that I should make a backup beforehand.
"curl -sS http://autoinstall.plesk.com/plesk.gpg | gpg --dearmor | sudo tee /etc/apt/trusted.gpg.d/plesk.gpg
chmod a+rx /etc/apt/trusted.gpg.d && chmod a+r /etc/apt/trusted.gpg.d/plesk.gpg"

ChatGPT suggested the following solution for Ubuntu:
"wget -qO - https://autoinstall.plesk.com/plesk-2025-03-05.gpg | gpg --dearmor | sudo tee /etc/apt/trusted.gpg.d/plesk-2025.gpg > /dev/null"

I'll wait and see if the problem doesn't resolve itself or if Plesk Support investigates the error more closely and fixes it.


Translated with DeepL.com (free version)
 
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