[Error] V/v statistic not update

[DucM]

OS: 2008 x64 SP2
Plesk ver: 11.0.9 Update #31

Error:

Running task: C:\Program Files (x86)\Parallels\Plesk\admin\bin\php.exe -q -dauto_prepend_file="" -c php.ini "C:\Program Files (x86)\Parallels\Plesk\admin\plib\DailyMaintainance\script.php"
Started: Thu Dec 13 14:34:47 2012
Failed with error: Unable to get user SERVER\Plesk Administrator profile path: (2) The system cannot find the file specified.Thu Dec 13 14:34:47 2012

1. I run daily task in schedule and it sent back to me an email with error above.
Can i use the runas to create Plesk administrator windows profile ? (i try use admin plesk password but fail to login)

2. By the way, the statistic not update, i try to run by command with one domain, it's run ok.
My server setting will logoff user if idle remote desktop session in 60'. is that affect to schedule to run statistic?

Thanks,

 

[PavelV]

Looks like something happened with "Plesk Administrator" user.
You could try to launch these internal commands:
"%plesk_bin%\usermng.exe" --uninstall-plesk-admin
"%plesk_bin%\usermng.exe" --install-plesk-admin

I hope this can help you.

 

[DucM]

Thanks, the error above is gone but.. statistic still not update.
here the log of statistics.exe. Any idea?

Timeout expired
   at (VADOConnection::open line 62)
   at Count MSSQL databases sizes(statistics::calculateDiskSpace line 3366)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe

 

[IgorG]

Try to run statistics in verbose mode with something like:

C:\Program Files (x86)\Parallels\Plesk\admin\bin>statistics.exe --verbose --all

and check output carefully.

 

[DucM]

OS Microsoft Windows Server 2008 Service Pack 2
Panel version 11.0.9 Update #45, last updated at April 9, 2013 05:13 PM

This's the output of command (some lines above command ended):

16384 lines processed (609000 ms, 26 lines/second)
Dropped record (virtual hostname 'http://******.com/Portal/nc-32c03966-3f862
2f8-chuyen-muc-cho-ba-bau-va.aspx' does not match SiteDomain='******.com' no
r HostAliases parameters): 2013-04-11 10:19:18 W3SVC249 svr-R4 103.28.36.147
 GET /Media/Portal/News/Images/vn/Uß╗?ng+sß╗»a+nh╞░+thß║┐+n├ o+mß╗?i+tß╗?t+cho+s
ß╗⌐c+khß╗Ã…e.jpg - 80 - 113.160.162.10 HTTP/1.1 Mozilla/5.0+(Windows+NT+5.1;+rv:1
9.0)+Gecko/20100101+Firefox/19.0 ASP.NET_SessionId=h5mebev451mdcq55zympyhjf http
://*******.com/Portal/nc-32c03966-3f8622f8-chuyen-muc-cho-ba-bau-va.aspx yteg
iadinh.com 200 0 0 65771 579
Jumped lines in file: 0
Parsed lines in file: 23174
 Found 5 dropped records,
 Found 0 comments,
 Found 0 blank records,
 Found 0 corrupted records,
 Found 0 old records,
 Found 23169 new qualified records.

Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired
Timeout expired

And here is a copy of eventview:

Log Name:      Plesk
Source:        statistics.exe
Date:          4/12/2013 5:07:02 AM
Event ID:      1
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      svr-r4
Description:
Timeout expired
   at (VADORecordSet::open line 118)
   at Count MSSQL databases sizes(statistics::calculateDiskSpace line 3366)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="statistics.exe" />
    <EventID Qualifiers="0">1</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-11T22:07:02.000Z" />
    <EventRecordID>54</EventRecordID>
    <Channel>Plesk</Channel>
    <Computer>svr-r4</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Timeout expired
   at (VADORecordSet::open line 118)
   at Count MSSQL databases sizes(statistics::calculateDiskSpace line 3366)</Data>
    <Data>C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe</Data>
  </EventData>
</Event>

another error after run fix admin:

Log Name:      Plesk
Source:        Unable to process impersonate run as command
Date:          4/12/2013 1:43:00 AM
Event ID:      1
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      svr-r4
Description:
Unable to get user svr-R4\Plesk Administrator profile path: (2) The system cannot find the file specified.
Execute file name: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Unable to process impersonate run as command" />
    <EventID Qualifiers="0">1</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-11T18:43:00.000Z" />
    <EventRecordID>48</EventRecordID>
    <Channel>Plesk</Channel>
    <Computer>svr-r4</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data>Unable to get user svr-R4\Plesk Administrator profile path: (2) The system cannot find the file specified.</Data>
    <Data>
    </Data>
  </EventData>
</Event>

Is it that relate with ntfs permission or mssql time-out config (320sec or 300 in default)? I run command as administrator.

 

[Mehrpouyan]

I Have This Problem

Statics Does Not Update And This Error Shown In Event Viewer :

Query timeout expired
at (VADORecordSet:pen line 118)
at Count MSSQL databases sizes(statistics::calculateDiskSpace line 3366)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\statistics.exe

How I Can Fix This Problem ?