Error when creating new subscription

[DougCurtis]

We get this same error on every subscription we create. It doesn't seem to affect anything but it's more of an annoyance than anything. It did it on plesk 11.5 and now with plesk 12.

[2015-06-18 08:35:13] ERR [util_exec] proc_close() failed
PHP Fatal error: Uncaught exception 'PleskUtilException' with message 'glmng failed: ' in /usr/local/psa/admin/plib/Service/Agent.php:243
Stack trace:
#0 /usr/local/psa/admin/plib/Mail/Server/GreyList/Manager.php(1010): Service_Agent->execAndGetResponse('glmng', Array, 'REMOVED')
#1 /usr/local/psa/admin/plib/Mail/Server/GreyList/Manager.php(89): Mail_Server_GreyList_Manager->_exec('enable-greylist...', Array, Array)
#2 /usr/local/psa/admin/plib/Mail/Server/GreyList/Manager.php(60): Mail_Server_GreyList_Manager->_processDomainBatch('enable-greylist...', Array)
#3 [internal function]: Mail_Server_GreyList_Manager->_processBatchCallback()
#4 {main}
thrown in /usr/local/psa/admin/plib/Service/Agent.php on line 243

 

[IgorG]

It looks like that Greylisting database is corrupted. Try to fix it with

# /usr/local/psa/admin/sbin/mchk --with-spam

 

[DougCurtis]

I gave that a try but I get this message:

==> Checking for: mailsrv_conf_init... fail

We don't use the mail portion of plesk, so the service is disabled in the service plan.

Thanks

 

[IgorG]

==> Checking for: mailsrv_conf_init... fail

Check these KB articles:

http://kb.odin.com/en/124408
http://kb.odin.com/en/124602

 

[DougCurtis]

I looked at both of those but neither of them helped.

I checked the mchk script and found where the log file is written. /var/log/plesk/install/mchk.log It looks like mchk is failing at running the postfix alias (postalias) command:

==> Checking for: mailsrv_conf_init... postalias: fatal: usage: postalias [-Nfinoprsvw] [-c config_dir] [-d key] [-q key] [map_type:]file...

I'm not sure what parameters mchk is trying to pass but at least that's why mchk is failing. I'm familiar with postalias but I can't find any occurrence of this error on the forums or knowledge base.

 

[IgorG]

Try to run bootstrapper repair procedure. Contact Support Team if not help.

 

[DougCurtis]

Yeah, same issue. Looking at the logs, the bootstrapper repair runs the same mchk command so it has the same issue. I'll see about contacting the support team.

 

[IgorG]

Please create a ticket to support at https://www.odin.com/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://www.odin.com/support/buy-support/ Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.