Resolved Problem while updating/installing extensions

[JakubW]

Server operating system version

18.04.6

Plesk version and microupdate number

18.0.50

Hi,
I encountered a problem while installing ImmunifyAV and the same when Ive tried to update SSL It.
Any ideas on how to fix this?

LOG:

Wykonanie post-install.php nie powiodło się z powodu następującego błędu:
[2023-03-11 13:13:22.326] 10881:640c70624f495 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/crontabmng' 'set' 'psaadm' '/opt/psa/tmp/sssVwc45M'] with exit code [255]
[2023-03-11 13:13:22.538] 10881:640c70624f495 ERR [panel] crontabmng failed: /usr/bin/crontab execution failed:
"/opt/psa/tmp/sssVwc45M":1: bad day-of-month
errors in crontab file, can't install.
System error: crontab execution error
[2023-03-11 13:13:22.675] 10881:640c70624f495 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/crontabmng' 'set' 'psaadm' '/opt/psa/tmp/sssktdqE7'] with exit code [255]
[2023-03-11 13:13:22.894] 10881:640c70624f495 ERR [panel] crontabmng failed: /usr/bin/crontab execution failed:
"/opt/psa/tmp/sssktdqE7":1: bad day-of-month
errors in crontab file, can't install.
System error: crontab execution error:
0: /opt/psa/admin/plib/Service/Agent.php:196
Service_Agent->execAndGetResponse(string 'crontabmng', array)
1: /opt/psa/admin/plib/Service/Scheduler/Manager.php:22
Service_Scheduler_Manager->setTasks(string 'psaadm', string '47 4 * * * /opt/psa/admin/bin/php -dauto_prepend_file=sdk.php '/opt/psa/admin/plib/modules/catalog/s...')
2: /opt/psa/admin/plib/Scheduler/Crontab.php:214
Scheduler_Crontab->save()
3: /opt/psa/admin/plib/Db/Table/Row/ScheduledTask.php:88
Db_Table_Row_ScheduledTask->save()
4: /opt/psa/admin/plib/pm/Scheduler.php:238
pm_Scheduler->putTask(object of type pm_Scheduler_Task)
5: /opt/psa/admin/plib/modules/letsencrypt/library/Installer.php:306
PleskExt\Letsencrypt\Installer->scheduleTask(array, string 'maintenance.php')
6: :
array_walk(array, array)
7: /opt/psa/admin/plib/modules/letsencrypt/library/Installer.php:223
PleskExt\Letsencrypt\Installer->scheduleTasks()
8: /opt/psa/admin/plib/modules/letsencrypt/library/Installer.php:98
PleskExt\Letsencrypt\Installer->handlePostInstall()
9: /opt/psa/admin/plib/modules/letsencrypt/scripts/post-install.php:14
ERROR: PleskUtilException: crontabmng failed: /usr/bin/crontab execution failed:
"/opt/psa/tmp/sssktdqE7":1: bad day-of-month
errors in crontab file, can't install.
System error: crontab execution error (Agent.php:196)

 

[Peter Debik]

What is the output of
# cat /opt/psa/tmp/sssVwc45M
?

 

[JakubW]

Thanks you for response!

cat: /opt/psa/tmp/sssVwc45M: No such file or directory

ls -lah in /opt/psa/tmp/ shows that files stored in here are unmodified for years.

total 62M
drwxrwxrwt 3 root root 4.0K Mar 11 13:32 .
drwxr-xr-x 15 root root 4.0K Feb 20 22:19 ..
drwxrwxrwt 2 root root 4.0K Feb 27 2019 aps
-rwxrwxrwt 1 root root 22M Aug 20 2020 eiuEaua8u
-rwxrwxrwt 1 root root 926K Aug 18 2020 eiumwghhp
-rwxrwxrwt 1 root root 14M Aug 18 2020 eiuoEGGx4
-rwxrwxrwt 1 root root 26M Aug 18 2020 eiuZmnPP1
-rwxrwxrwt 1 root root 972 Feb 24 2021 preKAxl0x
-rw------- 1 psaadm psaadm 272 Feb 22 10:14 sfusWPJxh

 

[Peter Debik]

I was hoping that temporary file that is mentioned in your first log excerpt exists so that we could check why cron is failing for the "bad day-of-month" error. But as it seems to be temporary during the installation process, it is hard to say what is happening.

"string '47 4 * * * /opt/psa/admin/bin/php -dauto_prepend_file=sdk.php '/opt/psa/admin/plib/modules/catalog/s...')" looks corect for me, at least for the day of month parameter, which is a wildcard.

I don't have any mentions of "bad day-of-month" issue on file here either. For that reason I think investigation on the server is required to find the root cause. Please open a support ticket.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[JakubW]

I found the cause. There was incorrect formatting in the /var/spool/cron/crontab/psaadm file. Entering the correct crons solved my problems.
I'm not sure if they were made by someone who managed the server before me or some bug.