Error when suspending domain

[RhysG]

Hello all,

I am new to plesk, so please excuse any ignorace in my post.

I am set up as a reseller on a server run by an ISP, on the server, so far, I have one domain called www.redlorry.co.za.

I am trying to suspend the domain, but I keep getting the below message every time I click the suspend domain button.

ERROR: PleskUserException
Unable to activate/deactivate domain: User or role 'RedLorry' does not exist in this database.

Additionally, an exception has occurred while trying to report this error: PleskFatalException
User or role 'RedLorry' does not exist in this database.

0: DomainToggleUIPointer.php:28
DomainToggleUIPointer->disableDomain(object of type BsDomain)
1: client.domain.toggle.php:44
plesk__client__domain__toggle->accessItem(string 'GET', NULL null)
2: UIPointer.php:601
UIPointer->access(string 'GET')
3: plesk.php:43

Any advice on fixing this?

Thanx

 

[IgorG]

"User or role 'RedLorry' does not exist in this database".

Seems there is Plesk database inconsistency and it should be corrected manually. If you can't fix it by yourself - contact Parallels support team.

 

[RhysG]

Hello Igor,

If you let me know how to fixe it I can.

Regards.

 

[IgorG]

First of all - http://kb.odin.com/en/3472
After that try to find and fix inconsistency in user table with SQL queries.

 

[RhysG]

Solved the issue

Ok here is the resolution then. I created the domain with a db, and then restored over the db. That caused the issue my ISP figured it out and created the user and all was good.

Cheers