Error While Doing Initial Install

[EricVP]

Tried to Install Plesk Panel using the automated installer on Windows Server 2008 R2 SP1 and recieved this in the error log:

[2014-05-28 14:23:51.171240] MSI (04): Property(S): SOURCEDIR = C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\
[2014-05-28 14:23:51.171240] MSI (04): Property(S): SourcedirProduct = {D822BEF2-3464-4A32-9BC6-2DFDAC1C3646}
[2014-05-28 14:23:51.171240] MSI (04): Property(S): ProductToBeRegistered = 1
[2014-05-28 14:23:51.171240] MSI (04): === Logging stopped: 5/28/2014 14:23:51 ===
[2014-05-28 14:23:51.186776] Package action: InstallMsiPackage, package: mysql-server-configurator, exec time: 11.996 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\mysql-server-configurator.msi', command-line='ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R'
[2014-05-28 14:23:51.186776] Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\mysql-server-configurator.msi': Fatal error during installation. (Error code 1603)[2014-05-28 14:23:51.186776]
[2014-05-28 14:23:51.186776] Action '<install-msi-package command-line="ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R" />' failed with error 1603(0x00000643)[2014-05-28 14:23:51.186776]
[2014-05-28 14:23:51.279993] Error: The installation of the package 'mysql-server-configurator' failed with code 1603. (install: configuring MySQL server...)
Not all packages were installed.
Please, contact product technical support.


mySQL was not already installed on the server, so I'm not sure what caused this error. I tried to run the installation without mySQL selected to be installed, but I got an error saying it was required for installation. Any assistance would be greatly appreciated!

 

[IgorG]

There is following error in attached log file:

ERROR: Uncaught exception 'Exception' with message 'Unable to get user 'JM-CORP\Plesk Administrator' information: (1722) The RPC server is unavailable.'

I suggest you read this Microsoft documentation about "The RPC server is unavailable" issue - http://social.technet.microsoft.com...leshooting-the-rpc-server-is-unavailable.aspx
I hope it will help.

 

[EricVP]

Thanks for your reply. Read through the article however I'm still not able to figure out why the RPC server wouldn't be responding. The service is running and I tried running the install with the Firewall turned off as well - same issue.

Is it not possible to install Plesk v12 without mySQL and manually install mySQL server later (on another machine), so I can get the installation to go through?

Thanks,

Eric

 

[IgorG]

Make sure that all these requirements and pre-requirements are satisfied - http://download1.parallels.com/Plesk/PP12/parallels-plesk-12.0-for-windows-installation-info.html#1

 

[EricVP]

They are all satisfied.

 

[IgorG]

They are all satisfied.

Please read PM from me.

 

[EricVP]

Please read PM from me.

I replied to your PM, however it didn't seem to save in my sent messages so I'm not sure if you received it or not. Please let me know.