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Error while trying to rename an email account

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by GianyG, Sep 28, 2009.

  1. GianyG

    GianyG New Pleskian

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    Hello all,

    I`m using Plesk 9.0.1 and when I try to rename an email account I get this error:

    mailmng failed: Some errors occured. See log for details

    0: /usr/local/psa/admin/plib/class.MailManager.php:242
    MailManager::execWithException(string 'smart_exec', string 'mailmng', array, array, string 'lst')
    1: /usr/local/psa/admin/plib/class.MailManager.php:274
    MailManager->callMailManager(string 'rename-mailname', array)
    2: /usr/local/psa/admin/plib/class.MailManager.php:378
    MailManager->renameMailname(string 'mydomain.com', string 'test4', string 'test6', string '******', string 'plain', boolean false)
    3: /usr/local/psa/admin/plib/mail/MailName.php:1032
    Mailname->update()
    4: /usr/local/psa/admin/htdocs/domains/mail/mail_name_preferences.php:92


    Anyone knows how can I fix this?
     
  2. GianyG

    GianyG New Pleskian

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    No one encountered this? No fix until now?
     
  3. Nataliya Zagr

    Nataliya Zagr Regular Pleskian

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    Hello,

    Please, try to turn off the spam filter for the affected account. If this does not help, please, check the Parallels Plesk Panel (PP) error log in case there are any error messages in it:

    /var/log/sw-cp-server/error_log

    Thank you
     
  4. GianyG

    GianyG New Pleskian

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    Hi,

    Its not only one affected account..every time I try to edit username/password an account I get that error. I disabled spam filter, no success though.

    My /var/log/sw-cp-server/error_log spits:

    2009-10-01 14:49:33: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Warning: Releasing semaphore 29 in request cleanup in Unknown on line 0
     
  5. Satoriya

    Satoriya Guest

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    Did you try to run mchk to update Mail user settings according to Plesk database?
    # /usr/local/psa/admin/sbin/mchk --with-spam

    You can try to recreate mail handlers according to instructions from KB http://kb.odin.com/en/6410
    (use instructions under 'Additional information').
     
  6. eugenevdm

    eugenevdm Silver Pleskian

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    http://kb.odin.com/en/6410 is a bad fix!

    This is a bad fix for this problem:
    http://kb.odin.com/en/6410

    Reason:
    We have 12 000 accounts on our mail server. Now it seems Plesk is regularly having handlers issues. We cannot do this:
    /usr/local/psa/admin/sbin/mailmng --stop-service

    Our clients will think we are stupid. Doing "/usr/local/psa/admin/sbin/mchk --with-spam" takes hours especially Dr. Web. Dr. Web gives segmentation fault.

    I tell you the Plesk handlers architecture is broken. Fix it Parallels and give us a better way to fix individual handlers problems!
     
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