Error while trying to rename an email account

[GianyG]

Hello all,

I`m using Plesk 9.0.1 and when I try to rename an email account I get this error:

mailmng failed: Some errors occured. See log for details

0: /usr/local/psa/admin/plib/class.MailManager.php:242
MailManager::execWithException(string 'smart_exec', string 'mailmng', array, array, string 'lst')
1: /usr/local/psa/admin/plib/class.MailManager.php:274
MailManager->callMailManager(string 'rename-mailname', array)
2: /usr/local/psa/admin/plib/class.MailManager.php:378
MailManager->renameMailname(string 'mydomain.com', string 'test4', string 'test6', string '******', string 'plain', boolean false)
3: /usr/local/psa/admin/plib/mail/MailName.php:1032
Mailname->update()
4: /usr/local/psa/admin/htdocs/domains/mail/mail_name_preferences.php:92


Anyone knows how can I fix this?

 

[GianyG]

No one encountered this? No fix until now?

 

[Nataliya Zagr]

Hello,

Please, try to turn off the spam filter for the affected account. If this does not help, please, check the Parallels Plesk Panel (PP) error log in case there are any error messages in it:

/var/log/sw-cp-server/error_log

Thank you

 

[GianyG]

Hi,

Its not only one affected account..every time I try to edit username/password an account I get that error. I disabled spam filter, no success though.

My /var/log/sw-cp-server/error_log spits:

2009-10-01 14:49:33: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Warning: Releasing semaphore 29 in request cleanup in Unknown on line 0

 

[Satoriya]

Did you try to run mchk to update Mail user settings according to Plesk database?
# /usr/local/psa/admin/sbin/mchk --with-spam

You can try to recreate mail handlers according to instructions from KB http://kb.odin.com/en/6410
(use instructions under 'Additional information').

 

[eugenevdm]

http://kb.odin.com/en/6410 is a bad fix!

This is a bad fix for this problem:
http://kb.odin.com/en/6410

Reason:
We have 12 000 accounts on our mail server. Now it seems Plesk is regularly having handlers issues. We cannot do this:
/usr/local/psa/admin/sbin/mailmng --stop-service

Our clients will think we are stupid. Doing "/usr/local/psa/admin/sbin/mchk --with-spam" takes hours especially Dr. Web. Dr. Web gives segmentation fault.

I tell you the Plesk handlers architecture is broken. Fix it Parallels and give us a better way to fix individual handlers problems!