Issue Error with Upgrading Plesk

[Omer YILMAZ]

I want to upgrade plesk. I typed this:

/usr/local/psa/admin/bin/autoinstaller

I give these errors

#000000; background-color: rgba(0, 0, 0, 0.9)} span.s1 {font-variant-ligatures: no-common-ligatures}

[2016-11-02 17:17:30.135834] add to install list liblua5.1-0-5.1.5-4+deb7u1

[2016-11-02 17:17:30.141411] add to install list libjson-c2-0.11-3~bpo7+1

[2016-11-02 17:17:30.146871] add to install list sw-libboost-program-options1.55.0-1.55.0-debian7.0.14070416

[2016-11-02 17:17:30.152283] add to install list sw-libboost-regex1.55.0-1.55.0-debian7.0.14070416

[2016-11-02 17:17:30.193674] add to install list libjson0-0.11-3~bpo7+1

[2016-11-02 17:17:30.203757] add to install list sw-libboost-iostreams1.55.0-1.55.0-debian7.0.14070416

[2016-11-02 17:17:30.243599] add to install list libcommon-sense-perl-3.6-1

[2016-11-02 17:17:30.253857] add to install list libjson-xs-perl-2.320-1+b1

[2016-11-02 17:17:30.333726] add to install list sw-libboost-serialization1.55.0-1.55.0-debian7.0.14070416

[2016-11-02 17:17:30.343838] add to install list sw-libboost-thread1.55.0-1.55.0-debian7.0.14070416

[2016-11-02 17:17:30.624990] add to install list plesk-lmlib-0.1.1-debian7.0.623.15021817

[2016-11-02 17:17:30.625135] add to install list sw-rsync-3.1.1-debian7.0.15072015

[2016-11-02 17:17:30.625285] add to install list psa-vhost-12.5.30-debian7.0.build1205160304.15

[2016-11-02 17:17:30.744847] (regen obsoletes cache)

[2016-11-02 17:17:30.745668] Check package set before installation

[2016-11-02 17:17:30.746206] The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:

[2016-11-02 17:17:30.746318] The following components should be removed due to packages dependencies: ~empty

[2016-11-02 17:17:34.898099] Installing packages

[2016-11-02 17:17:34.903195] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_12_5_30', sequence='prep', stage='execute', sequence_order='-1', operation='install', exec_cmd='touch /tmp/pp-bootstrapper-mode.flag; touch /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', output: ~empty

[2016-11-02 17:17:35.075835] Bootstrapper has finished action (exec time: 1 sec.): parent_name='panel', sequence='prep', stage='execute', sequence_order='0', operation='install', exec_cmd='/opt/psa/bootstrapper/pp12.5.30-bootstrapper/bootstrapper.sh prep-install BASE'', m_arch='', output: ~empty

[2016-11-02 17:17:35.081093] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_12_5_30', sequence='prep', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', output: ~empty

[2016-11-02 17:17:35.095139] Error: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.

Warning! Not all packages were installed.

Please check if your system services are operable.

Please resolve this issue and try to install the packages again.

If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[Omer YILMAZ]

Please don't tell anything about hostname I already tried

 

[IgorG]

Befire upgrade try to run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

 

[Omer YILMAZ]

Thank you IgorG for your reply. I want to keep my data (domains, mails, databases). Is this command safe for keeping my data?

 

[Omer YILMAZ]

I tried this command results is below

....
....
....
Checking whether the package dependencies are resolved.
The following amount of disk space is required in directories:
/opt: 900.00 Mb.
Total required: 900.00 Mb, available 1664924.00 Mb.
Installing packages
ERROR: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[Omer YILMAZ]

Any Answer?
Thank You

 

[IgorG]

I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://cscontact.plesk.com/form/32/?Product=Plesk