• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Error: You cannot log in using your global account credentials because...

T

TechS

Guest
Hi there

A customer has asked us to install Parallels Sitebuilder on his server. This server already runs Plesk 9.5.2.
I downloaded the autoinstaller, and checked the box for sitebuilder and let the script run. It installed sucessfully.

Now when going to login to Plesk this message appears

'Error: You cannot log in using your global account credentials because there are no local accounts connected to your global account. Please provide your local account credentials.'

I now cannot login to Plesk with the admin account. How do I resolve this? The help files suggested the process would be automatic :)

Cheers
Chris
 
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