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Error: You have entered incorrect username or password

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by scrupul0us, Apr 1, 2011.

  1. scrupul0us

    scrupul0us New Pleskian

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    I have quadruple checked the usernames and passwords for my users however NO ONE except admin can log into the control panel under https://<hostname>:8443

    am I missing something?
     
  2. scrupul0us

    scrupul0us New Pleskian

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    shameless bump
     
  3. scrupul0us

    scrupul0us New Pleskian

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    I've been digging further...

    -there's no lockout table like in versions past
    -all the users trying to login have the 'owner' role
    -all the users trying to login are active

    Again, I've reset passwords and tried multiple browsers... no one but admin can login... what zee heck?
     
  4. scrupul0us

    scrupul0us New Pleskian

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    mysql> select * from cp_access;
    Empty set (0.00 sec)

    nothing there... hrm
     
  5. scrupul0us

    scrupul0us New Pleskian

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    mysql> select login, isLocked from smb_users;

    all rows are 0
     
  6. alex vargas

    alex vargas Guest

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    Were you ever able to find a solution to this issue ? I'm facing the exact same thing but everything looks right. Not sure what to check next.
     
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