• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Error: Your IP is Blocked

A

Amauri

New Pleskian
Server operating system version
AlmaLinux 8.10
Plesk version and microupdate number
Plesk Obsidian v18.0.67_build1800250205.19 os_RedHat el8
Hi

From some weeks a WordPress website can't be updated by WPToolkit.

I get the mail:

Code: 
Updates were not installed for the following items:


1. Website "XYZ" (https://example.com): Failed to reset cache for the instance #1: Error: Your IP is Blocked. If you think this is not right, please contact site administrator.

Updates are correctly installed automatically from the website.

The ip is whitelisted on fail2ban.

I dont know where to search, I'm confused

Thanks!
 
Hello, @Amauri . Could you please enable debug mode in Plesk, re-attempt the update, and double-check if there are entries logged in /var/log/plesk/panel.log related to extension/wp-toolkit. Thank you in advance. Once the test is completed, please make sure to disable the debug mode.
 
Hi @Sebahat.hadzhi,

I get more data with debug on:

Code: 
WARN
extension/wp-toolkit
Error while loading themes: Error: Your IP is Blocked. If you think this is not right, please contact site administrator.

Code: 
ERR
panel
PleskUtilException: '/usr/local/psa/admin/bin/filemng' 'user' 'exec' '/var/www/vhosts/xyz/httpdocs' 'timeout' '60' '/opt/plesk/php/8.3/bin/php' '-d' 'safe_mode=off' '-d' 'display_errors=on' '-d' 'opcache.enable_cli=off' '-d' 'open_basedir=' '-d' 'error_reporting=341' '-d' 'max_execution_time=60' '-c' '/var/www/vhosts/system/xyz/etc/php.ini' '/usr/local/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/wpt-wp-cli.php' '--path=/var/www/vhosts/xyz/httpdocs' '--no-color' 'theme' 'auto-updates' 'status' '--all' '--enabled-only' '--field=name' '--skip-plugins=false' '--skip-themes=false' failed with code 1.

stdout:


stderr:
Error: Your IP is Blocked. If you think this is not right, please contact site administrator.

file: /usr/local/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 60
code: 0
trace: #0 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(23): Service_Agent_Transport_Local_Exec->process(integer '0', object of type Service_Agent_Command_Exec, object of type Service_Agent_Transport_LocalTransaction)
#1 /usr/local/psa/admin/plib/Service/Agent.php(94): Service_Agent_Transport_Local->process(string '4a9995e17d68d418c670df05db83dbd2', array)
#2 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Capability/WpCli/LocalPleskLinux.php(26): Service_Agent->commit()
#3 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Capability/WpCli/WpCli.php(126): PleskExt\WpToolkit\Capability\WpCli\LocalPleskLinux->call(array, NULL null, array, boolean false, NULL null)
#4 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Capability/Command/Asset.php(429): PleskExt\WpToolkit\Capability\WpCli\WpCli->handleErrorCall(array, NULL null, array, boolean false, NULL null)
#5 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Capability/Command/Theme.php(137): PleskExt\WpToolkit\Capability\Command\Asset->_handleAssetCall(array)
#6 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Service/Instance/InstanceAssetsManager.php(505): PleskExt\WpToolkit\Capability\Command\Theme->getThemesWithAutoUpdatesEnabled()
#7 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Db/Row/Instance.php(1400): PleskExt\WpToolkit\Service\Instance\InstanceAssetsManager->getThemesWithAutoUpdatesEnabled(object of type PleskExt\WpToolkit\Db\Row\Instance)
#8 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Service/Instance/InstanceCache.php(259): PleskExt\WpToolkit\Db\Row\Instance->loadAttributes(boolean true, boolean false, boolean true)
#9 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Service/Instance/InstanceCache.php(213): PleskExt\WpToolkit\Service\Instance\InstanceCache->reloadInstanceAttributes(object of type PleskExt\WpToolkit\Db\Row\Instance, object of type PleskExt\WpToolkit\Model\InstanceResetCacheOptions)
#10 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Service/Instance/InstanceCache.php(143): PleskExt\WpToolkit\Service\Instance\InstanceCache->refreshBaseCache(object of type PleskExt\WpToolkit\Db\Row\Instance, object of type PleskExt\WpToolkit\Model\InstanceResetCacheOptions)
#11 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Service/Instance/InstanceCache.php(96): PleskExt\WpToolkit\Service\Instance\InstanceCache->PleskExt\WpToolkit\Service\Instance\{closure}(object of type PleskExt\WpToolkit\Db\Row\Instance, object of type PleskExt\WpToolkit\Model\InstanceResetCacheOptions, object of type PleskExt\WpToolkit\Updates\InstanceUpdateHelper)
#12 /usr/local/psa/admin/plib/modules/wp-toolkit/library/Service/Instance/InstanceCache.php(141): PleskExt\WpToolkit\Service\Instance\InstanceCache->execute(object of type Closure, object of type PleskExt\WpToolkit\Db\Row\Instance, object of type PleskExt\WpToolkit\Model\InstanceResetCacheOptions, object of type PleskExt\WpToolkit\Updates\InstanceUpdateHelper)
#13 /usr/local/psa/admin/plib/modules/wp-toolkit/library/BackgroundTasksImplementation/Update/MassCheckUpdates.php(90): PleskExt\WpToolkit\Service\Instance\InstanceCache->resetCacheAdvanced(object of type PleskExt\WpToolkit\Db\Row\Instance)
#14 /usr/local/psa/admin/plib/modules/wp-toolkit/vendor/plesk/background-tasks/src/Adapter/PleskSimpleTaskAdapter.php(36): PleskExt\WpToolkit\BackgroundTasksImplementation\Update\MassCheckUpdates->run(object of type BackgroundTasks\Adapter\PleskTaskProgressAdapter, object of type BackgroundTasks\DataStorage\PleskTaskDataStorage)
#15 /usr/local/psa/admin/plib/Task/Control/Sdk.php(49): BackgroundTasks\Adapter\PleskSimpleTaskAdapter->run()
#16 /usr/local/psa/admin/plib/Db/Table/Broker/LongTasks.php(178): Plesk\Task\Control\Sdk->run()
#17 /usr/local/psa/admin/plib/Db/Table/Broker/LongTasks.php(113): Db_Table_Broker_LongTasks->_syncStart(object of type Db_Table_Row_LongTask)
#18 /usr/local/psa/admin/plib/Task/Async/Executor.php(54): Db_Table_Broker_LongTasks->runTaskWithinExecutor(object of type Db_Table_Row_LongTask)
#19 /usr/local/psa/admin/plib/scripts/task-async-executor.php(6): Task_Async_Executor->execute()
 
Thank you for the update. Unfortunately, I cannot identify the reason for the issue. What I can suggest for further troubleshooting is to try temporarily disabling fail2ban, any other server firewall, and WordPress security plugins, to isolate the potential reason. If you have the option to get in touch with Plesk's support, they can perform a further investigation. If not, please consider getting in touch with your hosting provider so they can forward the request to our support staff.
 
Interesting. As additional option, I recommend checking what security plugins you have in WordPress and trying to disable them one by one to find out which one blocked the IP address.
 
Thanks for pointing me in the right direction! I thought it was related to Plesk, but it was actually a WordPress plugin. Problem solved :)
 
You must log in or register to reply here.

Similar threads

Jürgen_T
Question Massive Brute-Force Attacks on Plesk Panel – Looking for Additional Protection Measures
Replies
15
Views
1K
Franky H
F
N
Question WP Toolkit error
Replies
1
Views
835
Kaspar@Plesk
Kaspar@Plesk
R
Resolved WP Toolkit/Wordpress Toolkit - older version screenshot issue
Replies
4
Views
345
rhall
R
M
Question Wordpress admin using plesk preview
Replies
1
Views
502
Raul A.
R
Talistech
Resolved Bug: Plesk NAT - IP Reset via command line does not work because plesk things the ip does not exist.
Replies
1
Views
903
Talistech
Talistech
Back
Top