Extension: Domain Traffic Monitor disabled automatically

[DerDanilo]

TITLE:

Extension: Domain Traffic Monitor disabled automatically​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk 12.5 up to 17.5​

PROBLEM DESCRIPTION:

The Domain Traffic Monitor Extension seems to disable itself automatically.
I do not see any pattern as for now, seems to be random.

View attachment 12621
​

STEPS TO REPRODUCE:

Install and activate extension, check every few days, it will be disabled at a point.​

ACTUAL RESULT:

Extension is disabled (automatically)​

EXPECTED RESULT:

Should stay enabled once activated​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[DerDanilo]

No reply at all since april??

 

[IgorG]

The Domain Traffic Monitor Extension seems to disable itself automatically.
I do not see any pattern as for now, seems to be random.

I think it is the case for Support Team instead of Development.
I recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it.
Please create a ticket to support at Help Center

 

[DerDanilo]

Thanks for your reply Igor.
The thing is that right now we receive our Plesk Licenses from Hetzner and not directly, hence we have no possibility to open a support ticket.
Maybe I can provide the information via Forum that are needed to find the cause of this issue.

I cannot be the only one who has this issue.
I am running Debian 8.x.

 

[IgorG]

The thing is that right now we receive our Plesk Licenses from Hetzner and not directly, hence we have no possibility to open a support ticket.

You have this possibility - How to get support directly from Plesk?