Resolved Extensions have Internal server error message

[bibiugly]

Hello friends,
Today I got an error that I could not access Extensions and got the following error message: Internal server error Retry I tried to retry many times but it didn't work, I checked, the Let's Encrypt feature is no longer on my website.
I hope you guys can save my life.

 

[IgorG]

The issue with the Extension catalog can be caused by the problem with the server connection to the ext.plesk.com. Please make sure that ext.plesk.com is available from the server with:

# curl https://ext.plesk.com

for example. Make sure that it is not firewalled.

 

[bibiugly]

The issue with the Extension catalog can be caused by the problem with the server connection to the ext.plesk.com. Please make sure that ext.plesk.com is available from the server with:

# curl https://ext.plesk.com

for example. Make sure that it is not firewalled.

Thanks for the quick response, but I'm on windows server so I don't have curl

 

[IgorG]

but I'm on windows server so I don't have curl

Try this curl for Windows

 

[bibiugly]

Try this curl for Windows

Sorry to keep you waiting, this is my first time installing cUrl. Below are my cURL results.

 

[bibiugly]

Hope someone can help me, because there are many websites using Let's Encrypt on this server. I am worried that the SSL certificate will not be automatically renewed next time and I will not be able to install a new SSL certificate.
Please help me if you can.

 

[bibiugly]

I fixed my problem with the following tutorial:
https://support.plesk.com/hc/en-us/articles/360010920974

 

[Pascal_Netenvie]

Ca certificate is not good anymore in this KB ...
I just got this :

wget https://curl.haxx.se/ca/cacert.pem
--2022-01-27 18:35:39--  https://curl.haxx.se/ca/cacert.pem
Résolution de curl.haxx.se (curl.haxx.se)… 151.101.122.49, 2a04:4e42:1d::561
Connexion à curl.haxx.se (curl.haxx.se)|151.101.122.49|:443… connecté.
requête HTTP transmise, en attente de la réponse… 301 Moved Permanently
Emplacement : https://curl.se/ca/cacert.pem [suivant]
--2022-01-27 18:35:40--  https://curl.se/ca/cacert.pem
Résolution de curl.se (curl.se)… 151.101.130.49, 151.101.194.49, 151.101.2.49, ...
Connexion à curl.se (curl.se)|151.101.130.49|:443… connecté.
Erreur : le certificat de « curl.se » n'est pas de confiance.
Erreur : le certificat de « curl.se » a expiré.

 

[CerdanS]

Hi, same problem for me.

Extension Catalog Page > Internal Error Retry...

My Extensions page works, but : Git & Docker are disabled and Internal error if I try to open them.

---

CURL :

~$ curl https://ext.plesk.com
curl: (60) SSL certificate problem: certificate has expired
More details here: http://curl.haxx.se/docs/sslcerts.html

curl performs SSL certificate verification by default, using a "bundle"
 of Certificate Authority (CA) public keys (CA certs). If the default
 bundle file isn't adequate, you can specify an alternate file
 using the --cacert option.
If this HTTPS server uses a certificate signed by a CA represented in
 the bundle, the certificate verification probably failed due to a
 problem with the certificate (it might be expired, or the name might
 not match the domain name in the URL).
If you'd like to turn off curl's verification of the certificate, use
 the -k (or --insecure) option.

---

And Error on Update PLESK :

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
)

Details: Downloading file products.inf3: 0%
...
...
Ign http://updates.atomicorp.com trusty/main Translation-en
W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-amd64/Packages  Could not resolve host: apt.dockerproject.org

W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-i386/Packages  Could not resolve host: apt.dockerproject.org

E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Detecting installed product components.
OK
Synchronizing the Debian APT package index files...
...
...

Ign http://updates.atomicorp.com trusty/main Translation-en
W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-amd64/Packages  Could not resolve host: apt.dockerproject.org

W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-i386/Packages  Could not resolve host: apt.dockerproject.org

E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Checking whether the package dependencies are resolved.
Installing packages

ERROR: Failed to install or upgrade the extension 'Plesk Migrator' (package: panel-migrator):
Error in cURL request: SSL certificate problem: certificate has expired


Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

---

Any help please.
Thanks
Cerdan

 

[IgorG]

The OS is probably out of date, and the CA certificates contain obsolete information about some root CA.
Try to update the OS packages:

# apt-get update && apt-get upgrade

 

[CerdanS]

Hi Igor, thanks for your answer.
I tried it, see bellow :

apt-get update



and (apt-get upgrade) :

 

[CerdanS]

Just to add, on the Plesk, once connected :

Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update logs (April 19, 2022). Copy the logs to your computer before you close this message. To close this message, click here.

Same :

W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-amd64/Packages  Could not resolve host: apt.dockerproject.org

W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-i386/Packages  Could not resolve host: apt.dockerproject.org

E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'

and :

W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-amd64/Packages  Could not resolve host: apt.dockerproject.org

W: Failed to fetch https://apt.dockerproject.org/repo/dists/ubuntu-trusty/main/binary-i386/Packages  Could not resolve host: apt.dockerproject.org

E: Some index files failed to download. They have been ignored, or old ones used instead.

 

[CerdanS]

For info :

OS    ‪Ubuntu 14.04.6 LTS‬
Product    Plesk Onyx
Version 17.8.11 Update #53, last updated on April 19, 2022 02:23 AM
The system is up-to-date. Checked on April 19, 2022 06:26 AM.

And the Extensions Catalog is always in Internal server error mode :

 

[IgorG]

OS ‪Ubuntu 14.04.6 LTS‬

Your OS is very outdated and not supported in Plesk.
I recommend you migrate to a new server with supported OS and the latest Plesk version.