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Failed auto update (Plesk panel now innaccesible)

R

radykal

New Pleskian
Morning,

Last night a failed update occurred in my server with plesk 10.4.4. I got a email saying it failed and the Panel manager is down.

been looking for this error on some forums (this included) and cant find anyone with this one.

Here is the log:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..28%..39%..49%..59%..70%..80%..90%..100% was finished.
File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..87%..100% was finished.
File downloading sso.inf3: 10%..24%..37%..51%..64%..78%..91%..100% was finished.
File downloading setemplates.inf3: 19%..44%..69%..100% was finished.
File downloading pp-sitebuilder.inf3: 12%..26%..33%..40%..54%..61%..75%..82%..100% was finished.
File downloading billing.inf3: 10%..21%..33%..44%..50%..61%..73%..84%..90%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
Checking for installed packages...
File downloading PSA_10.4.4/plesk-10.4.4-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.4.4/plesk-patches-10.4.4-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER_10.4.4/sitebuilder-10.4.4-rhall-all.inf3: 100% was finished.
File downloading BILLING_10.4.4/billing-10.4.4-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.1/mysql-5.1-rhel5-i386.inf3: 35%..100% was finished.
File downloading MYSQL_5.5/mysql-5.5-rhel5-i386.inf3: 35%..100% was finished.
File downloading APACHE_2.2.22/apache-2.2.22-rh5-i386.inf3: 30%..100% was finished.
Detecting installed product components.
Gathering information about installed license key...
Launching component checkers...
File downloading PSA_10.4.4/examiners/panel_preupgrade_checker.php: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Retrieving information about the installed packages...
File downloading SITEBUILDER_10.4.4/thirdparty-rpm-RedHat-all-all/thirdparty-10.4.4-rhall-all.hdr.gz: 100% was finished.
File downloading PSA_10.4.4/update-rpm-CentOS-5-i386/update-10.4.4-cos5-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-i386/build-10.4.4-cos5-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.4.4/thirdparty-rpm-CentOS-5-i386/thirdparty-10.4.4-cos5-i386.hdr.gz: 11%..20%..32%..41%..52%..61%..70%..82%..91%..100% was finished.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-i386/build-2.2.22-rh5-i386.hdr.gz: 10%..23%..37%..50%..63%..77%..100% was finished.
File downloading APACHE_2.2.22/thirdparty-rpm-CentOS-5-i386/thirdparty-2.2.22-rh5-i386.hdr.gz: 14%..25%..30%..41%..51%..62%..72%..83%..93%..100% was finished.
File downloading APACHE_2.2.22/update-rpm-CentOS-5-i386/update-2.2.22-rh5-i386.hdr.gz: 100% was finished.
File downloading BILLING_10.4.4/dist-rpm-RedHat-all-all/build-10.4.4-rhall-all.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER_10.4.4/update-rpm-RedHat-all-all/update-10.4.4-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_10.4.4/update-rpm-RedHat-all-all/update-10.4.4-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_10.4.4/thirdparty-rpm-RedHat-all-all/thirdparty-10.4.4-rhall-all.hdr.gz: 100% was finished.
File downloading SITEBUILDER_10.4.4/dist-rpm-RedHat-all-all/build-10.4.4-rhall-all.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Determining the packages that need to be installed.
Following amount of diskpace required in directories:
/root/parallels: 2.47 Mb.
/usr/local: 1800.00 Mb.
Total required: 1802.47 Mb, available 4876.00 Mb.

File downloading APACHE_2.2.22/dist-rpm-CentOS-5-i386/packages/apache-sni-configurator-2.2.22-12051418.i386.rpm: 53%..100% was finished.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-i386/packages/apr-1.4.6-12051418.i386.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-i386/packages/apr-util-1.4.1-12051418.i386.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-i386/packages/httpd-2.2.22-12051516.i386.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-i386/packages/mod_ssl-2.2.22-12051516.i386.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading APACHE_2.2.22/thirdparty-rpm-CentOS-5-i386/../dist-rpm-CentOS-5-i386/contrib/apr-devel-1.4.6-12051418.i386.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading APACHE_2.2.22/thirdparty-rpm-CentOS-5-i386/../dist-rpm-CentOS-5-i386/contrib/apr-util-devel-1.4.1-12051418.i386.rpm: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Starting installation of packages
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
===> Preparing upgrade
Stopping psa... done
psa is stopped
Stopping psa... done
===> Cumulative database upgrade has been started
===> Upgrade completed.
Installing the package apr-util-devel-1.4.1-12051418.i386, apr-util-1.4.1-12051418.i386, apr-devel-1.4.6-12051418.i386, apr-1.4.6-12051418.i386
error: unpacking of archive failed on file /usr/lib/apr-1/build: cpio: rename failed - Is a directory

ERROR: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
 
Previously /usr/lib/apr-1/build was directory but now it is symlink for some reason. Try to correct it.
 
Previously /usr/lib/apr-1/build was directory but now it is symlink for some reason. Try to correct it.
Click to expand...

I have the exact same problem, but on my system its a directory
drwxr-xr-x 2 root root 4096 May 23 07:33 build
 
Hi Igor,
I have the same problem! What is the solution for this?

I created /usr/lib/apr-1 directory and /usr/lib/apr-1/build directory but it doesnt solve the issue.

There are 0 packages required for the product to function properly, which
were not found in your system.

There are 22 packages that need to be upgraded
in order to install the product.



N) Install packages;
S) Show a list of packages; L) Return to primary components list;
Q) Cancel installing;
Select an action [N]: n
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apache-sni-configurator-2.2.22-12051419.x86_64.rpm: completed.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-1.4.6-12051419.x86_64.rpm: completed.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-util-1.4.1-12051419.x86_64.rpm: completed.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/httpd-2.2.22-12051516.x86_64.rpm: completed.
File downloading APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/mod_ssl-2.2.22-12051516.x86_64.rpm: completed.
File downloading APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-devel-1.4.6-12051419.x86_64.rpm: completed.
File downloading APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-util-devel-1.4.1-12051419.x86_64.rpm: completed.
Starting installation of packages
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
===> Preparing upgrade
Stopping psa... done
psa is stopped
Stopping psa... done
===> Cumulative database upgrade has been started
===> Upgrade completed.
Installing the package apr-util-devel-1.4.1-12051419.x86_64, apr-util-1.4.1-12051419.x86_64, apr-devel-1.4.6-12051419.x86_64, apr-1.4.6-12051419.x86_64
error: Failed dependencies:
libaprutil-1.so.0 is needed by (installed) subversion-1.6.11-10.el5_8.i386
libapr-1.so.0 is needed by (installed) subversion-1.6.11-10.el5_8.i386

ERROR: Installation will not continue
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.
Click to expand...


CentOS 5.8 x64, Parallels Plesk 10.4.4 (I try upgrade to this)

Thanks.
 
I'm having the same issue here...
Interesting aside - and I'm not sure why this is the case... I have three linux servers running Plesk. Only one (the one with the problem) has the /usr/lib/apr-1 directory.

My guess is this server installation has something installed that the others don't.

FWIW,
elaine
 
iHuman said:
I'm having the same issue here...
Interesting aside - and I'm not sure why this is the case... I have three linux servers running Plesk. Only one (the one with the problem) has the /usr/lib/apr-1 directory.

My guess is this server installation has something installed that the others don't.

FWIW,
elaine
Click to expand...

Do you have subversion (and the same version) on your 3 server?
 
You can try to remove subversion only from rpm database with

# rpm -e --justdb subversion
 
Hi Igor,
I doesnt work. I try your suggest, but it doesnt work.

Descargando el archivo SiteBuilder/SiteBuilder_4.5.0/dist-rpm-CentOS-5-x86_64/build-4.5.0-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% finalizado.
Descargando el archivo APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/thirdparty-2.2.22-rh5-x86_64.hdr.gz: 19%..79%..83%..100% finalizado.
Descargando el archivo APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/build-2.2.22-rh5-x86_64.hdr.gz: 50%..100% finalizado.
Determinando qué paquetes deben instalarse.
Descargando el archivo APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-1.4.6-12051419.x86_64.rpm: completado.
Descargando el archivo APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-util-1.4.1-12051419.x86_64.rpm: completado.
Iniciando la instalación de los paquetes
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
===> Preparing upgrade
Stopping psa... done
psa is stopped
Stopping psa... done
===> Cumulative database upgrade has been started
===> Upgrade completed.
Instalando el paquete apr-1.4.6-12051419.x86_64
error: Failed dependencies:
libapr-1.so.0 is needed by (installed) apr-util-1.2.7-11.el5_5.2.i386
Error: La instalación no continuará
¡Importante! No se han instalado todos los paquetes.
Compruebe que los servicios de su sistema están operativos.
Contacte con el equipo de soporte técnico del producto.


Regards.
 
IgorG said:
Try the same for apr-util
Click to expand...

Igor,
The problem is more complicated:

[root@ns ~]$ rpm -e --justdb apr
error: Failed dependencies:
libapr-1.so.0 is needed by (installed) apr-util-1.2.7-11.el5_5.2.i386
apr >= 1.3.0 is needed by (installed) httpd-2.2.22-12051516.x86_64
apr = 1.4.6-12051419 is needed by (installed) apr-devel-1.4.6-12051419.x86_64
[root@ns ~]$ rpm -e --justdb apr-util
error: Failed dependencies:
apr-util >= 1.3.0 is needed by (installed) httpd-2.2.22-12051516.x86_64
apr-util = 1.4.1-12051419 is needed by (installed) apr-util-devel-1.4.1-12051419.x86_64
[root@ns ~]$


Then Should I apply this command for http-2.2.22? I think that is not a good idea.

Thanks for your help.
 
Do you have enabled any other (non-parallels) repositories like AtomicTurtle, etc? I suppose that it can lead to these strange dependences problems.
 
Similar problem here ! Any Solutions ?

Last entries in /tmp/autoinstaller3.log shown below

Create tiny repository only with resolved list and system packages
Regenerate packages provides cache.
Warning: unresolved requires '/usr/sbin/sendmail' from redhat-lsb-4.0-2.1.4.el5.i386
Warning: unresolved requires '/usr/sbin/sendmail' from redhat-lsb-4.0-2.1.4.el5.x86_64
Find directly required packages for apache-sni-configurator-2.2.22-12051419.x86_64
(regen conflicts cache) (update package names cache) No packages thas requires older version, skiped
(regen obsoletes cache) Find directly required packages for httpd-1:2.2.22-12051516.x86_64
Find directly required packages for mod_ssl-1:2.2.22-12051516.x86_64
Find directly required packages for apr-1.4.6-12051419.x86_64
Find directly required packages for apr-util-1.4.1-12051419.x86_64
Find directly required packages for apr-devel-1.4.6-12051419.x86_64
Find directly required packages for apr-util-devel-1.4.1-12051419.x86_64
Find directly required packages for apr-util-devel-1.4.1-12051419.x86_64
Find directly required packages for apr-util-1.4.1-12051419.x86_64
Find directly required packages for apr-devel-1.4.6-12051419.x86_64
Find directly required packages for apr-1.4.6-12051419.x86_64
Installing the package apr-util-devel-1.4.1-12051419.x86_64, apr-util-1.4.1-12051419.x86_64, apr-devel-1.4.6-12051419.x86_64, apr-1.4.6-12051419.x86_64
Execute command rpm -U --test /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-util-devel-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-util-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-devel-1.4.6-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-1.4.6-12051419.x86_64.rpm
Execute command rpm -U /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-util-devel-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-util-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-devel-1.4.6-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-1.4.6-12051419.x86_64.rpm
error: unpacking of archive failed on file /usr/lib64/apr-1/build: cpio: rename failed - Is a directory
Execute command touch /var/lock/parallels-panel-upgrade-failure.flag ; rm -f /var/lock/parallels-panel-maintenance-mode.flag
FileFetcher: get file (~empty)/PSA_10.4.4/plesk-10.4.4-cos5-x86_64.inf3
FileFetcher: get file (~empty)/SITEBUILDER_10.4.4/sitebuilder-10.4.4-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_10.4.4/billing-10.4.4-rhall-all.inf3
FileFetcher: get file (~empty)/MYSQL_5.1/mysql-5.1-rhel5-x86_64.inf3
FileFetcher: get file (~empty)/MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3
FileFetcher: get file (~empty)/APACHE_2.2.22/apache-2.2.22-rh5-x86_64.inf3
Execute command /usr/sbin/getenforce
Permissive
Error: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.


Any help gratefully received
Many thanks
 
Issue Resolved

Hi.
Many thanks but the issue has been resolved,
The update installed normally at second attempt


(PLEASE NOTE FOR INFO ONLY AS UPDATE NOW INSTALLED)


PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

OS Linux 2.6.18-274.12.1.el5 (CentOS release 5.7 (Final)) X86_64
Panel version 10.4.4 Update #32, last updated at May 26, 2012 04:07 AM

PROBLEM DESCRIPTION
Auto Installing update #32 Failed

STEPS TO REPRODUCE
Attempt to install update #32

ACTUAL RESULT
Install failed and left Plesk panel shutdown

EXPECTED RESULT
Install should work !

ANY ADDITIONAL INFORMATION

Log of relevant update failure
(PLEASE NOTE FOR INFO ONLY AS UPDATE NOW INSTALLED)

Last entries in /tmp/autoinstaller3.log shown below

Create tiny repository only with resolved list and system packages
Regenerate packages provides cache.
Warning: unresolved requires '/usr/sbin/sendmail' from redhat-lsb-4.0-2.1.4.el5.i386
Warning: unresolved requires '/usr/sbin/sendmail' from redhat-lsb-4.0-2.1.4.el5.x86_64
Find directly required packages for apache-sni-configurator-2.2.22-12051419.x86_64
(regen conflicts cache) (update package names cache) No packages thas requires older version, skiped
(regen obsoletes cache) Find directly required packages for httpd-1:2.2.22-12051516.x86_64
Find directly required packages for mod_ssl-1:2.2.22-12051516.x86_64
Find directly required packages for apr-1.4.6-12051419.x86_64
Find directly required packages for apr-util-1.4.1-12051419.x86_64
Find directly required packages for apr-devel-1.4.6-12051419.x86_64
Find directly required packages for apr-util-devel-1.4.1-12051419.x86_64
Find directly required packages for apr-util-devel-1.4.1-12051419.x86_64
Find directly required packages for apr-util-1.4.1-12051419.x86_64
Find directly required packages for apr-devel-1.4.6-12051419.x86_64
Find directly required packages for apr-1.4.6-12051419.x86_64
Installing the package apr-util-devel-1.4.1-12051419.x86_64, apr-util-1.4.1-12051419.x86_64, apr-devel-1.4.6-12051419.x86_64, apr-1.4.6-12051419.x86_64
Execute command rpm -U --test /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-util-devel-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-util-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-devel-1.4.6-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-1.4.6-12051419.x86_64.rpm
Execute command rpm -U /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-util-devel-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-util-1.4.1-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/thirdparty-rpm-CentOS-5-x86_64/../dist-rpm-CentOS-5-x86_64/contrib/apr-devel-1.4.6-12051419.x86_64.rpm /root/parallels/APACHE_2.2.22/dist-rpm-CentOS-5-x86_64/packages/apr-1.4.6-12051419.x86_64.rpm
error: unpacking of archive failed on file /usr/lib64/apr-1/build: cpio: rename failed - Is a directory
Execute command touch /var/lock/parallels-panel-upgrade-failure.flag ; rm -f /var/lock/parallels-panel-maintenance-mode.flag
FileFetcher: get file (~empty)/PSA_10.4.4/plesk-10.4.4-cos5-x86_64.inf3
FileFetcher: get file (~empty)/SITEBUILDER_10.4.4/sitebuilder-10.4.4-rhall-all.inf3
FileFetcher: get file (~empty)/BILLING_10.4.4/billing-10.4.4-rhall-all.inf3
FileFetcher: get file (~empty)/MYSQL_5.1/mysql-5.1-rhel5-x86_64.inf3
FileFetcher: get file (~empty)/MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3
FileFetcher: get file (~empty)/APACHE_2.2.22/apache-2.2.22-rh5-x86_64.inf3
Execute command /usr/sbin/getenforce
Permissive
Error: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

Martin.
 
Anybody else has the problem

error: unpacking of archive failed on file /usr/lib/apr-1/build: cpio: rename failed - Is a directory

?
 
I have forwarded it to developers. I will update thread with results of investigation.
 
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