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Failed to update Panel. You can send the update log to Parallels support to try fixin

Discussion in 'Plesk Suggestions and Feedback' started by Amin Taheri, Nov 1, 2012.

  1. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

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    Location:
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    Had this message on a test box when I logged in as admin. I havent tried logging into it this week, and noticed that when I tried to the first time the Plesk panel was not responding because the psa service was also not running, although it was running the last time I had used it (last week).



     
  2. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

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    Location:
    Seattle Area
    2012-11-01 09:51:32: (log.c.166) server started
    2012-11-01T09:52:05-07:00 CRIT (2): Smb_Exception_NotFound: File specified by 7739e168-5f2c-f226-093a-005630dcccbc was not found
    file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
    line: 36
    code: 0
    trace: #0 /usr/local/psa/admin/panel/application/controllers/UpdateController.php(122): CommonPanel_Update_LogFile->__construct('7739e168-5f2c-f...')
    #1 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): UpdateController->logAction()
    #2 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('logAction')
    #3 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
    #4 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
    #5 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
    #6 {main}

    2012-11-01 09:52:36: (server.c.1543) server stopped by UID = 0 PID = 886931
    2012-11-01 09:54:17: (log.c.166) server started
    2012-11-01T10:18:33-07:00 INFO (6): Session 75f9c64c172ad878adf6bebc515c1826 was not saved
    2012-11-01T10:18:33-07:00 INFO (6): Session 75f9c64c172ad878adf6bebc515c1826 was not saved
    2012-11-01T10:20:39-07:00 CRIT (2): Smb_Exception_NotFound: File specified by 13b36eb4-27fa-0c0f-e51b-891efaeaea46 was not found
    file: /usr/local/psa/admin/plib/CommonPanel/Update/LogFile.php
    line: 36
    code: 0
    trace: #0 /usr/local/psa/admin/panel/application/controllers/UpdateController.php(122): CommonPanel_Update_LogFile->__construct('13b36eb4-27fa-0...')
    #1 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): UpdateController->logAction()
    #2 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('logAction')
    #3 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
    #4 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
    #5 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
    #6 {main}

    2012-11-01T11:10:24-07:00 INFO (6): Session 75f9c64c172ad878adf6bebc515c1826 was not saved
    2012-11-01 12:27:52: (server.c.1543) server stopped by UID = 0 PID = 1032311
    2012-11-01 12:49:28: (log.c.166) server started
     
  3. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have any progress with bootstrapper repair procedure?
     
  4. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

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    Bootstrapper doesnt do anything other than restart the service which I could have done myself.

     
  5. ByronG

    ByronG New Pleskian

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    I am getting the same issue on Ubuntu 12, Plesk 11:

    2012-11-15T10:07:44+00:00 CRIT (2): Smb_Exception_NotFound: File specified by c6a78f7d-260c-30c4-3529-d349731106b3 was not found
    file: /opt/psa/admin/plib/CommonPanel/Update/LogFile.php
    line: 36
    code: 0
    2012-11-15 10:07:44: (mod_fastcgi.c.2746) FastCGI-stderr: Smb_Exception_NotFound: File specified by c6a78f7d-260c-30c4-3529-d349731106b3 was not found
    file: /opt/psa/admin/plib/CommonPanel/Update/LogFile.php
    line: 36
    code: 0
    trace: #0 /opt/psa/admin/smb/application/controllers/UpdateController.php(115): CommonPanel_Update_LogFile->__construct('c6a78f7d-260c-3...')
    #1 /opt/psa/admin/plib/Zend/Controller/Action.php(513): UpdateController->logAction()
    #2 /opt/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('logAction')
    #3 /opt/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
    #4 /opt/psa/admin/smb/application/library/Smb/Application/Web.php(48): Zend_Controller_Front->dispatch(NULL)
    #5 /opt/psa/admin/smb/application/public/index.php(15): Smb_Application_Web->run()
    #6 {main}

    bind9 is also failing to start. Normally the fix on CentOS is to update PHP.
     
  6. nocrash

    nocrash Basic Pleskian

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    Same message at Home page after Login into Plesk

    CentOS release 6.3 with kernel 2.6.32-279.5.1.el6.x86_64


    and /var/log/sw-cp-server/error_log

    i executed /usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair
    and installation of Plesk updates manually
    /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
    But message is still there ..
     
  7. Michael Wa.

    Michael Wa. Basic Pleskian

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    Hi. I have exactly the same issue on Centos.

    Also the Plesk auto update still gives an error:

    Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. View the update log.

     
  8. eugenevdm

    eugenevdm Silver Pleskian

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    I've researched most of these threads on the forum.

    In a nutshell the solution is to check if the update works using the command line auto updater.

    And then, even if the command line updater works, many of us end up with a GUI notice saying there is a problem. There have been no clearly replies from Parallels what the problem might be with the GUI or how to fix it.
     
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