Resolved Failed to update the Panel - why 18.0.39

[moswak]

for about an hour i have been receiving error messages from various servers. why is the update looking for 18.0.39, we're only at 30#2?

Plesk Installer 3.29.0 (revision 43b0c25fa88a) started at (timezone CET) Tue Oct 6 11:01:02 2020 Command line arguments: /usr/local/psa/admin/bin/autoinstaller upgrade plesk 18.0.39

Error: Selector '18.0.39' does not match any product ID, release ID, release tier, or release version. Use either 'list' or 'list-all' command to list known entities.

 

[IgorG]

We apologize for this oversight. The problem is on our side and is temporary. It will be fixed shortly.

 

[sebgonzes]

We apologize for this oversight. The problem is on our side and is temporary. It will be fixed shortly.

Same error on automatic update on 1 server, I have do it manually and without problems.

 

[dash]

Hi,
Thanks for your reports! We have fixed the issue on our auto-update server. The issue does not bring any negative consequences to the update procedure. All Plesk servers affected by this mistake will receive a new signal with the correct version soon, so no need to perform manual updates.

 

[pleskpanel]

It would be helpful to update the release notes to reflect MU 2 as well.

 

[B_P]

@IgorG A similar error currently appears when the automated upgrade from 18.0.34 to 18.0.35 should happen:

This morning, the sytem tried to execute

/opt/psa/admin/bin/autoinstaller upgrade plesk 18.0.35 --email <mailadress>

The autoinstaller exists with an error, indicating that there is no version ID "PLESK_18_0_35' available at the installation source (even though plesk sbin autoinstaller list-all says so).

 

[Bitpalast]

Are you using the original Plesk servers or a mirror? Some mirrors might not have the latest version.

 

[Pasquale]

Are you using the original Plesk servers or a mirror? Some mirrors might not have the latest version.

Same error. I have the original version
DebRepository: readSystemPackagesBrief: execute dpkg-query --show '--showformat=s:${Status}\nF:${Package}_installed.deb\nN:${Package}\nV:${Version}\nA:${Architecture}\nP:, ${Provides}\nX:\n'| awk '/^s:install ok/,/^X:/ { if (!/^s:/) print $0 }'| awk -F ', ' '/^P:, / { for (i=2; i<=NF && $i; i++) print "P:" $i; next } 1'

Error: There is no release with ID 'PLESK_18_0_35' of product 'plesk' at the installation source.

Run Plesk Installer with the --show-releases option or the 'list' command to get the list of products and their latest releases available for installation. Use the --show-all-releases option or the 'list-all' command to get the list of all products and their releases from the installation source.

 

[Bitpalast]

Index of /PSA_18.0.35

provides the latest update. Do you see your operating system version in the directory?

 

[Pasquale]

Index of /PSA_18.0.35

provides the latest update. Do you see your operating system version in the directory?

Ubuntu 16.04.7 LTS

 

[Bitpalast]

Ubuntu 16 has reached end of life. Plesk does not support operating system versions that have reached end of life. You need to migrate to a newer version. It can be problematic. The best way to do this is to set-up a new server with a new operating system and the lastest Plesk version, then do a full backup in Plesk on the old server and import that full backup to the new server. Alternatively you can try to use the Migrator extension, but I am not sure whether this will work flawlessly between an "old" Ubuntu 16 and a new OS. At least the old installation must still be fully operational for that.