- Server operating system version
- AlmaLinux 8.8 (Sapphire Caracal)
- Plesk version and microupdate number
- Obsidian - Version 18.0.52
Hello,
We are facing a strange issue with a wordpress website.
Three weeks ago, we updated the theme and some wordpress plugins. About a week after that, the wp-content/themes folder completely disappeared and as a result the site's styling broke. We managed to fix it by recovering the themes folder from an older backup.
We have been looking for the reason why this happened as we are afraid it might happen again.
One assumption we have, is that the themes folder had multiple copies of a subfolder with slightly different names, eg main-theme, !main-theme, #main-theme etc. It was left like this from a test we run. So, maybe the Mod Security of the ImunifyAV found the subfolders strange and deleted the whole themse folder. I don't know if that is possible or reasonable though.
We have scanned the site with ImunifyAV and it is clean.
We are the only ones with access to Plesk and the files are nowhere to be found, not even in the trash folder.
We have checked the ImunifyAV settings and it is not configured to delete files. Also, the Imunify360 is not active, it asks a paid license. Mod Security has no right no delete files.
Does anyone have any idea as to what may be happening? We have been stucked and don't know how to proceed to solve this problem.
Thank you in advance.
We are facing a strange issue with a wordpress website.
Three weeks ago, we updated the theme and some wordpress plugins. About a week after that, the wp-content/themes folder completely disappeared and as a result the site's styling broke. We managed to fix it by recovering the themes folder from an older backup.
We have been looking for the reason why this happened as we are afraid it might happen again.
One assumption we have, is that the themes folder had multiple copies of a subfolder with slightly different names, eg main-theme, !main-theme, #main-theme etc. It was left like this from a test we run. So, maybe the Mod Security of the ImunifyAV found the subfolders strange and deleted the whole themse folder. I don't know if that is possible or reasonable though.
We have scanned the site with ImunifyAV and it is clean.
We are the only ones with access to Plesk and the files are nowhere to be found, not even in the trash folder.
We have checked the ImunifyAV settings and it is not configured to delete files. Also, the Imunify360 is not active, it asks a paid license. Mod Security has no right no delete files.
Does anyone have any idea as to what may be happening? We have been stucked and don't know how to proceed to solve this problem.
Thank you in advance.